Talkwalker - Troubleshooting

The connection is created, but no accounts appear

This almost always means the Talkwalker account behind the token has no API subscription. API access is a paid add-on, and without it a token is still issued and authenticates normally, but no projects are returned, so there is nothing for Improvado to extract. Ask your Talkwalker account manager to enable API access, then generate the token again and reconnect.

Improvado does not accept the token

Check that you pasted the API access token generated for an API application, not your Talkwalker sign-in password, and that the token has not been revoked in Talkwalker.

A project you expect is missing from the account list

A token only reaches the projects its Talkwalker account has access to. Ask a Talkwalker administrator to grant that account access to the project, then reconnect the source in Improvado to refresh the account list.