Yext - Troubleshooting

While configuring your Yext connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Validation error (lack of licenses)

Error message:

Reason

Location within the account does not have a license/SKU.

Due to the lack of license, the account would not have access to the report metrics. Since that access is only granted when a license is assigned to the account.

Solution

Please check that the locations in the account have active licenses and that the reports can be accessed in Yext UI.

Learn more: How Licenses Work on Entities for Listings | Hitchhikers.

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