Vibe.co - Troubleshooting

Most Vibe.co issues come from the access a connection was given in Vibe: the advertisers chosen, and the scopes granted when connecting.

An advertiser is missing or a report fails with a permission error

A connection reads only the advertisers chosen on Vibe's approval screen, with the scope level picked in Improvado. An advertiser left out, a Vibe user who has since lost access to it, or a Custom scope level without the scope the data needs all make that data unavailable. Reconnect with Authorize with Improvado, pick the scope level you need, and choose the advertiser (or all advertisers including future ones) on the approval screen. For a Client Credentials connection, check the advertisers of your Vibe application. The connection holds the scopes the application had when you connected, so after adding a scope to the application, reconnect. A scope added after the application was installed also waits for approval: in Vibe, open Settings → Installed integrations, open your application and approve the new permissions first.

The connection asks to be reconnected

If no extraction uses an Authorize with Improvado connection for 90 days, Vibe expires its authorization. The same happens when access is removed in Vibe. Reconnect the connection to continue.

A Client Credentials connection fails to connect

Vibe refuses the connection when the Client ID or Client Secret is wrong, or when the application does not have an approved advertisers:read scope. Check the credentials and the application's scopes in Vibe. If you no longer have the Client Secret, create new credentials in Vibe and connect again.

Numbers differ from the Vibe dashboard

Four things decide whether the extracted numbers match the Vibe dashboard:

• Reporting Timezone sets the day boundaries. It defaults to UTC; choose your Vibe account timezone to match the dashboard.
• Attribution Window decides which conversions count. It defaults to 30 days; use the window your Vibe campaigns use.
• Households are unique within each row's period, so daily values do not add up to the weekly or monthly figure. Compare the same granularity on both sides.
• Recent days still change: conversions keep arriving for the length of the attribution window, and Improvado re-extracts recent days on every run to pick them up.