Documentation

While configuring your StackAdapt connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

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Authentication issue

Error message:

Reason

The following issue may occur due to an expired API key.

Solution

Verify your API key's current status and expiration date within the account settings. If expired, generate a new API key and try to authenticate again.

Data Discrepancies

Occasionally, you may notice data discrepancies in reported data.

Reason

This can happen due to deleted entities, such as ```native_ads``` or ```campaigns```. When retrieving a ```campaign```, deleted ```native_ads``` will not be included. However, a statistics request for the same ```campaign```, grouped by ```native_ads```, will still include data from deleted ads. Additionally, when making a statistics request for a ```buyer_account```, grouping by ```native_ads``` will exclude deleted ```campaigns```, while grouping by ```campaigns``` will include them.

Missing Native_ad_id

Sometimes you may encounter an issue where ```native_ad_id``` values exist in perfomance report type and are missing in entity report type.

Reason

```native_ads``` were deleted on the platform, however, their ```native_ad_id```remain preserved in the statistics datasets. This results in a discrepancy where the ```native_ad_id``` is visible in reports, despite the associated ```native_ad``` no longer being available.

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