Documentation

StackAdapt - Troubleshooting

Updated on

Mar 27, 2025

While configuring your StackAdapt connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Authentication issue

Error message:

{%docs-informer error%} "Error occurred Get credentials error for stack_adapt, API returned an auth error: StackAdapt unauthorized" {%docs-informer-end%}

Reason

The following issue may occur due to an expired API key.

Solution

Verify your API key's current status and expiration date within the account settings. If expired, generate a new API key and try to authenticate again.

Data Discrepancies

Occasionally, you may notice data discrepancies in reported data.

Reason

This can happen due to deleted entities, such as ```native_ads``` or ```campaigns```. When retrieving a ```campaign```, deleted ```native_ads``` will not be included. However, a statistics request for the same ```campaign```, grouped by ```native_ads```, will still include data from deleted ads. Additionally, when making a statistics request for a ```buyer_account```, grouping by ```native_ads``` will exclude deleted ```campaigns```, while grouping by ```campaigns``` will include them.

Missing Native_ad_id

Sometimes you may encounter an issue where ```native_ad_id``` values exist in perfomance report type and are missing in entity report type.

Reason

```native_ads``` were deleted on the platform, however, their ```native_ad_id```remain preserved in the statistics datasets. This results in a discrepancy where the ```native_ad_id``` is visible in reports, despite the associated ```native_ad``` no longer being available.

{%docs-informer info%}If none of the provided solutions worked, feel free to raise a request via the Service Desk{%docs-informer-end%}

Schema information

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Troubleshooting

Troubleshooting guides

Check out troubleshooting guides for
StackAdapt - Troubleshooting
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