StackAdapt - Troubleshooting

While configuring your StackAdapt connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

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Authentication issue

Error message:

Reason

The following issue may occur due to an expired API key.

Solution

Verify your API key's current status and expiration date within the account settings. If expired, generate a new API key and try to authenticate again.

Data Discrepancies

Occasionally, you may notice data discrepancies in reported data.

Reason

This can happen due to deleted entities, such as native_ads or campaigns. When retrieving a campaign, deleted native_ads will not be included. However, a statistics request for the same campaign, grouped by native_ads, will still include data from deleted ads. Additionally, when making a statistics request for a buyer_account, grouping by native_ads will exclude deleted campaigns, while grouping by campaigns will include them.

Missing Native_ad_id

Sometimes you may encounter an issue where native_ad_id values exist in perfomance report type and are missing in entity report type.

Reason

native_ads were deleted on the platform, however, their native_ad_idremain preserved in the statistics datasets. This results in a discrepancy where the native_ad_id is visible in reports, despite the associated native_ad no longer being available.

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