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LiveChat

Updated on Jan 13, 2026

Description

LiveChat is an easy-to-use AI live chat software for business, designed for B2B SaaS companies and ecommerce stores.

Setup guide

Follow our setup guide to connect LiveChat to Improvado.

‍Step 1. Click the Make a new Connection on the Connections page.
Categories on the Data sources page group all available platforms. Use a search to find the required one.

‍Step 2. Click on the LiveChat tile.

Authorize your LiveChat account using your Account ID and Personal Access Token.

Note: You can get your the Account ID and Personal Access Token by following the official guide.

For Access Token select the required scopes:

  • reports_read
  • accounts--all:ro
  • accounts.roles--all:ro

After completing the connection process, the LiveChat connection will appear in your Connected sources list.

‍Step 5. When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

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To extract data from the connected sources, check the instructions on how to set up data extraction.

Schema information

The schema information shows all report types you can use to extract data from LiveChat.

Release notes

You can find information about the latest API changes in the official Release notes.

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