Intercom

Written by Ilya Sudakov

Updated on Sep 17, 2026

Description

Intercom is a customer communication platform that combines live chat, a shared inbox and help desk, a knowledge base, and outbound messaging.

Setup guide

Follow our setup guide to connect Intercom to Improvado.

Click the Connections in the left navigation bar.
Categories on the Data sources page group all available platforms. Use a search to find the required one.

Click on the Intercom tile.

Authorize your Intercom workspace via OAuth. Before authorizing, make sure you are signed in to the Intercom workspace you want to extract data from, then click Authorize to grant Improvado access.

Note: Intercom access tokens are workspace-scoped, so one connection corresponds to one Intercom workspace. To connect several workspaces, repeat these steps for each one.

After the connection process is completed successfully, the Intercom connection will appear in your Connected sources list.

When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

To extract data from the connected sources, check the instruction on how to set up data extraction.

Schema information

The schema information shows all report types you can use to extract data from Intercom.

Release notes

You can find information about the latest API changes in the official Intercom API versioning documentation.

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Questions? The Improvado team is always happy to help. Send us an email, contact your Customer Success Manager, or raise a request in the Improvado Service Desk.