Documentation

Adobe Customer Journey Analytics

Updated on

Sep 8, 2025

Description

Adobe Customer Journey Analytics is an advanced analytics platform that allows you to use your Adobe Experience Platform data to generate multidimensional analysis and cross-channel customer journey reports.

Setup guide

Follow our setup guide to connect Adobe Customer Journey Analytics to Improvado.

Step 1. Click the Make a new connection button on the Connections page and select Adobe Customer Journey Analytics in the Data sources catalog.

Step 2. Authorize your Adobe Customer Journey Analytics account using your Client ID, Client Secret and Organization ID.

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  • You can get your Client ID, Client Secret and Organization ID by following the official guide.
  • At the end of the API Client step, your project must include 2 APIs - Customer Journey Analytics and Adobe Experience Platform.
  • In the Authentication step, please use OAuth Server-to-Server authentication following this guide. After generating the access tokens, you’ll get the required values: Client ID, Client Secret, and Organization ID.
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Step 3. After completing the connection process, the Adobe Customer Journey Analytics connection will appear in your Connected sources list.

Step 4. When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

Step 5. To extract data from the connected sources, check the instructions on how to set up data extraction.

Schema information

Settings

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Troubleshooting

Troubleshooting guides

Check out troubleshooting guides for
Adobe Customer Journey Analytics
here:

Limits

You can find information about the latest API changes in the official Release notes.

Frequently asked questions

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Questions?

Improvado team is always happy to help with any other questions you might have! Send us an email.

Contact your Customer Success Manager or raise a request in Improvado Service Desk.