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Adform - Troubleshooting

Updated on Dec 9, 2025

While configuring your Adform connection, you may encounter several issues. Understanding these common errors can help streamline the setup process and facilitate quick resolutions.

Wrong permissions

Error message:

Error
adform User is not allowed to perform some action on this particular resource, response_text: {"reason":"UserNotAuthorized","message":"User is not allowed to view advertisers"}

What this means

The Adform user connected to the integration does not have permission to view advertisers.
This is a user-level authorization issue in Adform, not a connection or API failure.

Solution

  1. Log in to the Adform UI using the same user and confirm whether advertisers are visible.
  2. If advertisers are not visible, check the Adform Admin Portal:
    • Ensure the user is assigned to the correct buyer account(s).
    • Confirm the user has a role that allows advertiser access (e.g., Campaign Manager, Account Manager).

Once permissions are updated, retry the data extraction.

Note
If none of the provided solutions worked, feel free to raise a request via the Service Desk

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