Connect Freshdesk to GoodData to Streamline Marketing Analytics

Accelerate data connection between marketing platforms with Improvado.

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What is Freshdesk?

Freshdesk is a cloud-based customer support software that helps businesses manage and streamline their customer support processes. With features like ticketing, automation, and collaboration, Freshdesk enables enterprise companies to efficiently handle customer inquiries and resolve issues quickly. By using Freshdesk, companies can improve customer satisfaction, reduce response times, and increase the overall efficiency of their support teams.

What is GoodData?

GoodData is a powerful business intelligence and data analytics platform designed for large enterprises. This platform enables companies to analyze and visualize data, discover insights, and make data-driven decisions. GoodData offers an extensive set of features, including customizable dashboards, reporting, and data integration capabilities. By using GoodData, businesses can gain a deeper understanding of their performance, identify trends and opportunities, and drive smarter decision-making across the organization.

Connecting Freshdesk to GoodData

Connecting Freshdesk to GoodData can be done in several ways:

  • Using Freshdesk's built-in integrations or APIs to export data from Freshdesk to GoodData.
  • Manually exporting Freshdesk data as CSV files and importing them into GoodData.
  • Utilizing third-party data connectors or ETL tools to sync Freshdesk data with GoodData.
  • Using Improvado, an advanced marketing analytics platform that streamlines the entire process of data extraction, transformation, and visualization, making it easy to connect Freshdesk to GoodData.

While some of the methods mentioned above can be time-consuming or require technical expertise, using Improvado simplifies the process by automating data extraction and load. With Improvado, you can quickly and easily connect Freshdesk to GoodData, ensuring that your data is always up-to-date and accurate. Additionally, Improvado offers a wide range of metrics and dimensions that can be automatically extracted from Freshdesk, providing comprehensive data analysis and visualization capabilities.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
Free onboarding
Free marketing stack analysis

Connecting Freshdesk to GoodData with Improvado

Improvado is the best solution for connecting Freshdesk to GoodData for several reasons:

  • Improvado's platform is designed specifically for large enterprises, ensuring that it can handle the complexity and volume of data involved.
  • Improvado offers a wide range of metrics and dimensions that can be extracted from Freshdesk, providing a comprehensive view of your customer support data.
  • Improvado's data transformation and normalization capabilities ensure that your Freshdesk data is properly formatted and ready for analysis in GoodData.
  • Improvado offers exceptional customer support, providing guidance and assistance throughout the entire process of connecting Freshdesk to GoodData.

Summary of connection Freshdesk to GoodData

In summary, connecting Freshdesk and GoodData is an effective way to gain valuable insights and make data-driven decisions for your business. By using Improvado, you can streamline this process, ensuring that your data is accurate, up-to-date, and ready for analysis. With Improvado's scalability, customization, high-quality customer support, and ability to process large volumes of data, you can centralize your marketing and sales data and make the most of your Freshdesk and GoodData investments. To learn more about how Improvado can help you connect Freshdesk to GoodData, book a call with one of our experts today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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