Connect Freshdesk to Google Sheets Automatically

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What is Freshdesk?

Freshdesk is a powerful customer support software that helps enterprise companies manage and streamline their customer service processes. With its robust ticketing system, automation tools, and collaboration features, Freshdesk enables large organizations to provide exceptional customer experiences while reducing response times and increasing agent productivity.

What is Google Sheets?

Google Sheets is a versatile spreadsheet application that allows enterprise companies to store, analyze, and collaborate on data in real-time. With its extensive range of built-in functions, customizable templates, and sharing capabilities, Google Sheets has become an essential tool for businesses looking to improve their decision-making, optimize their workflows, and drive better results across departments.

Connecting Freshdesk to Google Sheets

Connecting Freshdesk to Google Sheets can be accomplished in several ways:

  • Export Freshdesk data manually and import it into Google Sheets via CSV or Excel files. This method is time-consuming and requires manual updates to maintain data accuracy.
  • Use a third-party integration tool to automate the data transfer process. There are numerous integration platforms available, but they may have limitations in terms of data types, frequency of updates, and customization options.
  • Develop a custom solution using the Freshdesk API and Google Sheets API. This approach requires technical expertise and can be resource-intensive, especially for large enterprises with complex data requirements.
  • Utilize a dedicated marketing analytics platform like Improvado to seamlessly extract and load Freshdesk data into Google Sheets. This solution offers the most flexibility, scalability, and automation, making it ideal for large enterprises looking to centralize and visualize their marketing and sales data.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
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Senior Media Analyst
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Connecting Freshdesk to Google Sheets with Improvado

Connecting Freshdesk to Google Sheets with Improvado is the most efficient and effective solution for enterprise companies. Improvado's advanced marketing analytics platform is specifically built to handle large volumes of data and offers significant benefits over other methods:

  • Scalability: Improvado can process large amounts of data from multiple sources, making it ideal for enterprises with diverse customer support and marketing needs.
  • Customization: Improvado allows users to select the specific metrics and dimensions they want to extract from Freshdesk, ensuring they only receive the data they need for their analyses.
  • High-quality customer support: Improvado's dedicated team of experts is available to assist users in setting up, troubleshooting, and optimizing their data connections.
  • Data centralization: By connecting Freshdesk to Google Sheets through Improvado, enterprises can easily consolidate their marketing and sales data, enabling more informed decision-making across departments.

Summary of connection Freshdesk to Google Sheets

In summary, connecting Freshdesk and Google Sheets is an essential step for enterprise companies looking to optimize their customer support and marketing efforts. By leveraging Improvado's advanced marketing analytics platform, enterprises can seamlessly sync their Freshdesk data with Google Sheets, allowing for more accurate and efficient data analysis. With Improvado's scalability, customization options, and superior customer support, enterprises can trust that their data connection needs will be met, regardless of their size or complexity. To learn more about how Improvado can help your business, book a call with an expert today.

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Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
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