Connect Freshdesk to Domo for Unbiased Marketing Insights

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What is Freshdesk?

Freshdesk is a cloud-based customer support software that helps businesses manage their customer interactions efficiently. With features such as multi-channel support, automation, and comprehensive reporting, enterprise companies benefit from using Freshdesk to streamline their customer service processes, improve response times, and increase customer satisfaction.

What is Domo?

Domo is a business intelligence (BI) and data visualization platform that enables large enterprises to make data-driven decisions. By consolidating data from multiple sources and presenting it in a visually appealing, easy-to-understand format, Domo helps organizations optimize their operations, identify trends and patterns, and monitor key performance indicators (KPIs). With its powerful analytics and real-time insights, Domo empowers decision-makers to drive business growth and stay ahead of the competition.

Connecting Freshdesk to Domo

Connecting Freshdesk to Domo can be achieved in several ways:

  • Using Freshdesk's API: Develop custom scripts to pull data from Freshdesk using their API and push it to Domo.
  • Using Domo's built-in connectors: Domo provides a suite of pre-built connectors that can be used to connect Freshdesk to Domo. Configure the connector with your Freshdesk credentials and select the data you want to import.
  • Third-party integration tools: Several third-party tools are available to help you connect Freshdesk to Domo. These tools can simplify the process, but may require additional setup and configuration.
  • Manual export and import: Export data from Freshdesk as a CSV file, manipulate the data if necessary, and then import the file into Domo. This method can be time-consuming and may not be suitable for large volumes of data or frequent updates.
  • Using Improvado: Instead of the methods above, consider using Improvado, a powerful marketing analytics platform that streamlines the process of connecting Freshdesk to Domo. Improvado handles the data extraction and load process effortlessly, ensuring seamless integration between the two platforms.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
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Connecting Freshdesk to Domo with Improvado

Improvado is the best solution to connect Freshdesk to Domo for several reasons:

  • Scalability: Improvado can handle large volumes of data, making it a perfect fit for enterprise-level organizations.
  • Customization: With Improvado, users can customize their data pipeline, including the ability to select specific metrics and dimensions to extract from Freshdesk.
  • High-quality customer support: Improvado offers dedicated customer support to help users with any issues that may arise during the integration process.
  • Data centralization: By connecting Freshdesk to Domo using Improvado, organizations can centralize their marketing and sales data, enabling better decision-making and data-driven insights.

Summary of connection Freshdesk to Domo

In summary, connecting Freshdesk and Domo is an important step for organizations looking to optimize their customer support processes and gain valuable insights from their data. Improvado offers a scalable, customizable solution for linking Freshdesk to Domo, with high-quality customer support and the ability to process large volumes of data. By centralizing marketing and sales data, companies can make data-driven decisions and stay ahead of the competition. To learn more about how Improvado can help your organization connect Freshdesk to Domo, book a call with an expert today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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