Connect Freshdesk to Qlik for Real-Time Data Flow

Accelerate marketing data ops: reduce time to insights with Improvado.

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What is Freshdesk?

Freshdesk is a popular customer support software that helps enterprises streamline their customer service operations. With features like ticket management, automation, and collaboration tools, Freshdesk enables companies to track customer interactions across multiple channels, such as email, phone, chat, and social media. Enterprise companies benefit from Freshdesk by improving their response times, reducing resolution times, and increasing customer satisfaction.

What is Qlik?

Qlik is a leading data analytics and visualization platform that empowers enterprise users to explore complex data sets, uncover insights, and make data-driven decisions. With its powerful associative engine and user-friendly interface, Qlik offers self-service analytics capabilities for both technical and non-technical users. Companies benefit from using Qlik by gaining a deeper understanding of their business operations, identifying trends and patterns, and driving better decision-making based on real-time data.

Connecting Freshdesk to Qlik

Connecting Freshdesk to Qlik can be achieved through various methods:

  • Using Qlik's built-in connectors, such as the Qlik Web Connectors, which allow you to easily fetch and load data from Freshdesk to Qlik for analysis.
  • Developing a custom solution using Freshdesk's API and Qlik's REST connector, which involves writing scripts to extract data from Freshdesk and load it into Qlik.
  • Utilizing third-party tools or connectors, such as ETL platforms, to extract data from Freshdesk and load it into Qlik. Some of these tools offer pre-built connectors for Freshdesk and Qlik, simplifying the integration process.
  • Using Improvado to connect Freshdesk to Qlik, a comprehensive marketing analytics platform that offers a seamless, scalable, and customizable solution for data extraction, transformation, and visualization, eliminating the need for complex custom coding or additional third-party tools.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
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Connecting Freshdesk to Qlik with Improvado

Improvado is the ideal solution to connect Freshdesk to Qlik for multiple reasons:

  • It offers a complete data pipeline, from data extraction to visualization, without the need for additional tools or custom code.
  • Improvado provides a seamless integration process with pre-built connectors for both Freshdesk and Qlik, allowing for quick and easy setup.
  • With Improvado, users can access a wide range of metrics and dimensions from Freshdesk, as shown in their data dictionary, which can be automatically extracted and visualized in Qlik.
  • Improvado's platform is highly scalable, customizable, and capable of handling large volumes of data, ensuring that it meets the needs of large enterprise clients.
  • The platform also offers top-notch customer support, ensuring that any issues or questions are promptly addressed and resolved.

Summary of connection Freshdesk to Qlik

In summary, connecting Freshdesk and Qlik can provide valuable insights and improve decision-making by visualizing customer support data. While various methods exist to connect these two platforms, using Improvado is the most efficient and reliable solution. Improvado's platform offers scalability, customization, high-quality customer support, and the ability to process large volumes of data. Moreover, it enables enterprise clients to centralize their marketing and sales data, providing a comprehensive view of their customer interactions and overall business performance. To learn more about how Improvado can help your business, book a call with one of their experts today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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