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Access ticket volumes, resolution times, and agent performance from Freshdesk. Push customer support analytics to Snowflake or your dashboard solution.
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Improvado connects to Freshdesk's API to extract ticket data, agent performance metrics, and customer satisfaction scores. The platform automatically pulls support volume statistics, resolution times, escalation patterns, and customer feedback from your help desk operations. Data extraction runs on customizable schedules with comprehensive error handling and validation checks. All API connections use secure authentication with automatic retry logic for consistent data pipeline reliability.
Improvado's Marketing Common Data Model standardizes Freshdesk support metrics alongside CRM data, marketing campaign results, and sales performance indicators. This normalization enables comprehensive customer lifecycle analysis that includes support interactions and satisfaction trends. You can analyze how support quality impacts customer retention, upsell opportunities, and overall customer lifetime value. The unified dataset supports customer health scoring that incorporates support ticket patterns with engagement and purchase behavior.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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