Connect Freshdesk to Looker to Eliminate Human Error

Accelerate marketing data ops: reduce time to insights with Improvado.

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What is Freshdesk?

Freshdesk is a popular customer support software that enables enterprise companies to manage customer interactions efficiently. This cloud-based platform offers various features, such as ticketing, live chat, and a knowledge base, allowing companies to streamline their customer support process and improve customer satisfaction. By using Freshdesk, large enterprises can better track customer issues, prioritize tasks, and save time and resources in handling customer inquiries.

What is Looker?

Looker is a powerful data analytics and business intelligence (BI) platform that helps enterprise companies make data-driven decisions. With its robust data visualization and reporting features, Looker enables teams to explore, analyze, and share insights from a wide range of data sources. By leveraging Looker, large enterprises can gain a holistic view of their business performance, identify trends, and uncover hidden opportunities to drive growth and efficiency in their operations.

Connecting Freshdesk to Looker

Connecting Freshdesk to Looker can be achieved through various methods, such as:

  • Using Looker's native Freshdesk connector to directly connect and import data from Freshdesk to Looker.
  • Developing a custom integration using Freshdesk's API to extract data from Freshdesk and load it into Looker.
  • Exporting data from Freshdesk as CSV or JSON files and manually uploading them to Looker for further analysis.
  • Utilizing a third-party data connector for Looker Freshdesk, such as Improvado, to automate the data extraction and load process, saving time and resources compared to other methods.

Each method has its own advantages and drawbacks, but using a solution like Improvado offers a more streamlined and efficient approach. Improvado’s data connector for Looker Freshdesk simplifies the process by automatically extracting and loading data from Freshdesk to Looker. This allows you to focus on analyzing and visualizing your Freshdesk data instead of spending time on manual data extraction and importing tasks.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
Free onboarding
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Connecting Freshdesk to Looker with Improvado

Improvado is the ideal solution for connecting Freshdesk to Looker, offering numerous benefits over other methods. With Improvado, you can easily extract data from Freshdesk to Looker without the need for custom development or manual data uploads. Improvado's platform provides a complete data pipeline, handling data extraction, transformation, and normalization before loading it into Looker for visualization.

With Improvado, you gain access to a comprehensive list of metrics and dimensions that can be automatically extracted from Freshdesk, making it easy to analyze and visualize your customer support data. Additionally, Improvado's solution is highly scalable and customizable, allowing you to process large volumes of data and centralize your marketing and sales data in Looker.

Improvado also prides itself on its high-quality customer support, ensuring that you receive the assistance and guidance needed to successfully connect Freshdesk to Looker and make the most of your data analysis efforts.

Summary of connection Freshdesk to Looker

In summary, connecting Freshdesk and Looker can be achieved through various methods, but utilizing Improvado's data connector for Looker Freshdesk offers the most efficient and streamlined approach. With Improvado, you can enjoy the benefits of scalability, customization, high-quality customer support, and the ability to process large volumes of data. By centralizing your marketing and sales data in Looker, you can gain valuable insights and make better data-driven decisions for your enterprise. To learn more about how Improvado can help you connect Freshdesk to Looker, book a call with an expert today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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