Connect Freshdesk to Metabase to Get Analysis-Ready Data

Streamline marketing decision-making with Improvado.

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What is Freshdesk?

Freshdesk is a powerful customer support software designed to streamline customer interactions, providing a centralized platform for customer service teams to manage tickets, collaborate, and resolve issues. Large enterprises benefit from Freshdesk's robust features, including automation, reporting, and integration capabilities, which help drive efficiency and improve customer satisfaction.

What is Metabase?

Metabase is an open-source data visualization and business intelligence tool that allows users to create, share, and collaborate on insightful dashboards and reports. Enterprises use Metabase to analyze data from various sources, identify trends, and make data-driven decisions. Its user-friendly interface and rich customization options make it an ideal choice for organizations seeking to simplify their data analysis processes.

Connecting Freshdesk to Metabase

Connecting Freshdesk to Metabase can be accomplished through several methods:

  • Using the Freshdesk API: Leverage the API to extract data from Freshdesk and import it into Metabase. This method requires programming skills to write and maintain custom scripts.
  • Utilizing third-party connectors: Explore available connectors that can integrate Freshdesk with Metabase, automating the data sync process. Keep in mind that these connectors may have limitations in terms of data types and frequency of synchronization.
  • Building custom ETL pipelines: Develop a custom extract, transform, and load (ETL) process to move data from Freshdesk to Metabase. This method can be time-consuming and may require ongoing maintenance.
  • Employing Improvado: Choose Improvado's data extraction and load capabilities to connect Freshdesk to Metabase without the need for custom scripting or third-party connectors. Improvado offers a scalable, customizable solution that centralizes marketing and sales data, simplifying the entire process.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
Free onboarding
Free marketing stack analysis

Connecting Freshdesk to Metabase with Improvado

Improvado is the best solution for connecting Freshdesk to Metabase due to its seamless integration, customization, and scalability. With Improvado, you can automatically extract and load data from Freshdesk to Metabase, eliminating the need for manual data manipulation, custom scripts, or third-party connectors. The platform offers a comprehensive list of metrics and dimensions that can be extracted from Freshdesk, ensuring that you have access to all the data you need for thorough analysis.

Additionally, Improvado is designed to handle large volumes of data, making it suitable for enterprise-level organizations. It centralizes marketing and sales data, streamlines data transformation and normalization, and simplifies data visualization. These features make it an ideal choice for organizations looking to optimize their data analysis processes.

Summary of connection Freshdesk to Metabase

In summary, connecting Freshdesk and Metabase allows enterprises to leverage the powerful capabilities of both platforms, streamlining their customer support and data analysis efforts. By using Improvado, organizations can overcome the challenges associated with data extraction, transformation, and visualization, enabling them to focus on driving insights and making data-driven decisions.

Improvado offers a scalable, customizable solution with high-quality customer support, making it the preferred choice for large enterprises. Its ability to process large volumes of data and centralize marketing and sales data sets it apart from other options. To learn more about how Improvado can help your organization connect Freshdesk to Metabase, book a call with one of our experts today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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