Documentation

Request Credentials from External Users

Updated on

Mar 20, 2025

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For non-Improvado users: Learn how to control this feature from your side with our comprehensive guide. Click here to get started.

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Improvado’s Request Credentials feature allows you to request an external users credentials to create a new connection directly in Improvado. Clients can authenticate their accounts without sharing sensitive login details manually, reducing back-and-forth communication and accelerating the authorization process.

How to Use It?

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Links expire after 14 days or immediately after first use (whichever comes first). If a link expires, regenerate and resend it.

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  1. Click the Make a new Connection on the Connections page.
  2. Navigate to the data source you need.
  3. Click the Generate link button.
  1. Enter the email addresses to which you want to send the credentials request link. Note that you can enter multiple addresses.
  2. Click the button to send the email to all the listed recipients.

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To authorize their credentials external user should complete the flow from this guide.

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  1. Once the recipient authorizes credentials, you will receive a notification email.
  1. The connection will appear in the list of connected sources with the External label.

Information about who created the connection and the external link will be reflected in the connection details.

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You can also use the request credentials feature to re-connect existing connections. Learn more here.

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Schema information

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Troubleshooting

Troubleshooting guides

Check out troubleshooting guides for
Request Credentials from External Users
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Questions?

Improvado team is always happy to help with any other questions you might have! Send us an email.

Contact your Customer Success Manager or raise a request in Improvado Service Desk.