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Monitor task assignments, worker availability, and queue metrics from TaskRouter. Feed data into BigQuery or Looker for complete contact center visibility.
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Improvado connects to Twilio TaskRouter's API to extract task assignment data, worker performance metrics, and queue statistics automatically. The integration pulls real-time task routing information, agent productivity data, and service level metrics on a scheduled basis. You can access detailed analytics on task completion times, worker utilization rates, and queue performance across all your contact center operations. Data flows seamlessly to BigQuery, Snowflake, Redshift, and your preferred BI tools.
Improvado's Marketing Common Data Model (MCDM) standardizes TaskRouter data with customer support and sales metrics from other platforms. Task routing performance integrates with CRM data, customer satisfaction scores, and marketing campaign results. The normalized schema enables comprehensive customer experience analysis across all touchpoints. You can correlate contact center efficiency with customer retention and revenue metrics.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
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Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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