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Extract ticket volumes, response times, and customer satisfaction scores from Gorgias. Merge support analytics with sales data for complete customer journey insights.
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Improvado extracts support tickets, customer conversations, response times, and satisfaction scores from Gorgias through secure API connections. Pull detailed ticket information including resolution status, agent assignments, and customer interaction history. Schedule regular data refreshes to keep your customer support metrics current in your data warehouse. Our pre-built connector handles Gorgias authentication and data pagination automatically.
Improvado normalizes Gorgias support data using our Marketing Common Data Model for consistent analysis with marketing platforms. Ticket timestamps, customer identifiers, and satisfaction metrics follow standardized formats. Connect support interactions to marketing campaign sources and customer acquisition channels. Analyze how marketing-driven customers behave differently in support interactions across unified datasets.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
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Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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