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Pull call volumes, agent performance, and customer interaction metrics from Babelforce contact centers. Analyze support efficiency in custom BI dashboards.
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Improvado connects directly to Babelforce APIs to extract call logs, agent metrics, and customer interaction data automatically. Setup requires only your Babelforce API credentials and completes in under 20 minutes. Our platform pulls new call data every 15 minutes to ensure real-time contact center visibility. Historical call records and agent performance data load during initial setup for complete analytics coverage.
Improvado transforms Babelforce data using our Marketing Common Data Model (MCDM) for seamless cross-platform analysis. Call durations, agent IDs, and customer phone numbers align with your CRM, support, and marketing data. Compare contact center performance across different campaigns, products, and customer segments. Analyze call volume patterns, resolution rates, and customer satisfaction alongside sales and marketing metrics in unified dashboards.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
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Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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