Deprecation Ready in Improvado
Zendesk retires API tokens on April 30, 2027: connect with OAuth 2.0 instead
- Deadline
- April 30, 2027
- Affected
- Connections that use an API token
- What to do
- Done - Improvado connects to Zendesk with OAuth 2.0 since July 2026. If a Zendesk connection still uses an email and API token, add a new connection with Connect with Zendesk before April 30, 2027.
Zendesk is removing API tokens as a way to authenticate API requests. Since July 28, 2026, a token that goes unused for 30 days is deactivated, and since October 27, 2026, no new tokens can be created. On April 30, 2027, every remaining token stops working.
What Improvado has done
- Since July 2026, Improvado connects to Zendesk with OAuth 2.0 through its Zendesk-approved app. It is the default for new connections: Connect with Zendesk.
What you need to do
- Connections that already use OAuth 2.0 need nothing.
- A connection created with an email and API token keeps working until April 30, 2027, and it cannot be switched to OAuth in place. Before that date, add a new Zendesk connection with Connect with Zendesk: enter your Zendesk subdomain, click Authorize and approve access in Zendesk. Contact your Improvado team if you need help moving existing extracts to the new connection.
What stays the same
- Report types and their fields.
Step-by-step instructions: Zendesk setup guide.