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Zendesk

Updated on Jul 19, 2026

Description

‍Zendesk provides software-as-a-service products related to customer support, sales, and other customer communications.

Setup guide

Follow our setup guide to connect Zendesk to Improvado.

Zendesk is removing API-token authentication. New API tokens can no longer be created after October 27, 2026, and all existing tokens are deactivated on April 30, 2027. New connections should use OAuth 2.0 (see the OAuth option below). Existing API-token connections keep working until the sunset — reconnect them via OAuth before April 30, 2027.

‍Step 1. Click the Make a new Connection on the Connections page.
Categories on the Data sources page group all available platforms. Use a search to find the required one.

‍Step 2. Click on the Zendesk tile.

Choose authorization option:

OAuth 2.0 (recommended)

The simplest option — there is no OAuth client to create. Improvado authorizes access through its own registered Zendesk OAuth app.

In the Improvado connection form, select OAuth 2.0 (recommended) and enter your Subdomain.

Click Authorize, sign in to Zendesk, and approve read access. You will be redirected back to Improvado automatically.

API Token (legacy, deprecated)

Use this only for existing connections. Zendesk stops issuing new API tokens after October 27, 2026 (see the note above).

To authorize your account, fill in the required fields following the steps below:

  • ‍Subdomain
  • Email
  • API Token

Go to your Zendesk account. You can find your Subdomain in the page URL:  https://<strong>&lt;your_subdomain&gt;</strong>.zendesk.com.

‍Step 3.2. Go to the Settings tab.

‍Step 3.3. Set the Token Access toggle to ENABLED.

‍Step 3.4. Click the plus button on the top right of the Active API Token list.

‍Step 3.5. Copy the API Token.

‍Step 3.6. Enter copied values into the Improvado authorization form.

Also, you can find the additional information here: API Basics | Zendesk Developer Docs.

‍Step 4. After completing the connection process, the Zendesk connection will appear in your Connected sources list.

‍Step 5. When the connection status is Active, and the account status column shows a number of accounts, you can move on to data extraction.

To extract data from the connected sources, check the instruction on how to set up data extraction.

Schema information

The schema information shows all report types you can use to extract data from Zendesk.

Release notes

You can find information about the latest API changes in the official Release notes.

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