Documentation

Start typing to search.

Browse documentation

Knowledge Graph: See What the AI Agent Used

Knowledge Graph
October 23, 2026

The knowledge behind an answer is now visible right in the AI Agent chat.

Knowledge used panel in an AI Agent chat: ten files grouped by Workspace, Agency and Improvado library, each marked read or recalled, and the selected Revenue Formula policy with its Why it was used note and an Open in Knowledge Graph link.
The Knowledge used panel opened from an answer's knowledge sources. View full-size screenshot.
  • Knowledge sources on every answer. A "knowledge sources" chip under the answer opens the Knowledge used panel: each file with its real title, full content and a short "Why it was used" note, plus a link to open it in the Knowledge Graph.
  • A readable trace. Knowledge steps — recall, search, read, save — show as clean lines grouped into one activity line, and a failed step says why.
  • Clear saves. When the Agent saves or updates knowledge, a "Saved to knowledge" row shows the title and a preview.
  • Knowledge in Chat activity. The side panel lists the knowledge used across the whole chat.

See which definitions, rules and past decisions shaped an answer, and fix the knowledge where it's wrong so every future answer gets better.

Learn how to see the knowledge an answer used →

Was this page helpful?

Questions? The Improvado team is always happy to help. Send us an email, contact your Customer Success Manager, or raise a request in the Improvado Service Desk.