Field change Ready in Improvado
Intercom Contacts: new Merge History field
- Updated
- October 31, 2026
- Affected
- Contacts
- What to do
- No action required. Add Contact Merge History (JSON) to a Contacts extraction to start collecting it; existing extractions are unaffected until you add the field, and an extraction that includes it takes longer to run.
Intercom's Contact object can carry a merge_history attribute that lists the contacts merged into it. Improvado's Intercom connector now ingests it, so a new Contact Merge History (JSON) field is available on the Contacts report.
What's new
- Contact Merge History (JSON): the contacts merged into this contact, such as a lead merged into a user, as a JSON array. Each entry holds the merged contact's ID, its role and the merge time as a Unix timestamp. The most recent merge comes first, and Intercom returns at most the 10 latest. The value is null for a contact that was never merged.
Before you add it
Intercom takes longer to return contacts together with their merge history, so an extraction that includes this field takes longer to run. Add it only to the extractions that need it.
Nothing else changed
This is purely additive. No existing field was renamed, removed or recalculated, and existing Contacts extractions keep working unchanged.