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Effortlessly connect Instagram and Zendesk to unify customer data for faster, smarter support.
Bridge Instagram and Zendesk data to Improvado in just a few steps.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Instagram is a visual-centric social media platform that enables users to share photos, videos, and Stories, with features like Reels for short-form video content and IGTV for longer videos. Its robust advertising tools allow marketers to target specific demographics using detailed audience insights, while in-app shopping integrates product catalogs directly into posts, streamlining e-commerce. Despite these capabilities, analytics teams often spend 60-80% of their time on data preparation, juggling multiple ad accounts and formats to consolidate performance metrics.
Integration with Improvado addresses this challenge by automating data aggregation from Instagram and other marketing channels, significantly reducing manual processes. This solution eliminates 90% of marketing-related IT tickets, freeing up technical resources and enabling faster, more accurate reporting. As a result, analytics teams can focus on actionable insights rather than tedious data wrangling, improving overall campaign optimization and decision-making efficiency.
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Zendesk is a customer service platform designed to streamline support operations and improve client satisfaction. It centralizes communication across channels, enabling teams to resolve issues faster and track performance with detailed analytics.
Businesses benefit from increased efficiency and enhanced customer insights, leading to stronger relationships and reduced churn. Integrated with Improvado, Zendesk handles unlimited data volumes with sub-second loading times, ensuring real-time access to critical metrics.
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Our Instagram + Zendesk dashboard centralizes your social interactions and support tickets in one place, simplifying daily workflows. It cuts audit prep time by 60%, making compliance checks faster and less stressful. The dashboard offers real-time tracking of Instagram comments and direct messages alongside Zendesk ticket statuses, ensuring no customer inquiry goes unnoticed.
To set up the integration, connect your Instagram Business account to Zendesk via an API or third-party connector like Improvado, which simplifies data extraction and sync.
This integration centralizes customer messages from Instagram directly into Zendesk tickets, improving response times and providing better customer support insights.
Data sync intervals depend on your chosen method, but platforms like Improvado offer near real-time syncing to keep customer interactions updated promptly.
Yes, integrating Instagram with Zendesk allows tracking and analyzing conversations, and tools like Improvado can enhance this by aggregating data for advanced reporting.
Basic technical knowledge helps, but platforms such as Improvado provide user-friendly interfaces and support, minimizing the need for ongoing technical maintenance.
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