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Unify Customer Insights and Support Data to Deliver Consistent, Informed Experiences Across Every Interaction
Sync Qualtrics Experience Management (XM) Platform and Zendesk with Improvado through our simple setup.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Qualtrics Experience Management (XM) Platform offers a robust suite for collecting, analyzing, and acting on experience data across customer, employee, product, and brand dimensions. It features advanced survey tools, predictive analytics, and real-time reporting, enabling precise measurement of sentiment and behavior. In an environment where 64% of marketers lack tools to measure true ROI, Qualtrics provides detailed attribution models that link experience metrics directly to financial outcomes.
The platform supports integration with Improvado, streamlining data aggregation from diverse sources into a unified dashboard. This integration reduces manual data handling and accelerates reporting cycles, delivering up to 5× faster time-to-insight. As a result, organizations can rapidly adjust strategies based on comprehensive, data-driven experience feedback rather than relying on fragmented analytics.
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Zendesk is a customer service and engagement platform designed to streamline support operations and improve response times. It helps businesses manage inquiries across multiple channels, increasing efficiency and customer satisfaction. With tools for ticketing, live chat, and analytics, companies can better track performance and identify areas for improvement.
Integrating Zendesk with Improvado eliminates 99% of discrepancies in data reporting, ensuring consistent and accurate insights. This connection allows businesses to align support metrics with overall marketing and sales efforts, driving smarter decisions and stronger customer relationships.
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The Qualtrics Experience Management (XM) Platform integrated with Zendesk creates a unified dashboard that centralizes customer insights and support data. This combination helps teams monitor experience metrics in real time and identify trends quickly.
The integration connects Qualtrics' survey and feedback tools directly with Zendesk's ticketing system, enabling customer insights to flow into support workflows for better issue resolution.
Businesses gain a unified view of customer experience and support data, allowing faster response times and improved customer satisfaction metrics.
Setup involves configuring API connections and mapping data fields, which can be streamlined using platforms like Improvado that automate data syncing and reduce manual effort.
Customer feedback and ticket data sync in near real-time via API calls, ensuring support agents always have the latest insights at their fingertips.
Yes, Improvado can aggregate data from both platforms into customizable dashboards, simplifying analytics and helping stakeholders make data-driven decisions.
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