.png){kind=logo}
Streamline customer support with unified data from Twitter and Zendesk for faster, smarter responses.
Connect Twitter and Zendesk to Improvado in several clicks.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Twitter is a social media platform that enables users to share short-form content through tweets, facilitating real-time communication and trend tracking. Its features include threaded conversations, hashtags for topic categorization, and advanced analytics that provide insights on engagement and audience demographics. For instance, marketers leverage Twitter’s API to extract granular data on tweet performance, helping tailor campaigns with precision.
In today’s marketing landscape, 89% of marketers say inconsistent data causes misalignment, making Twitter’s consistent data streams particularly valuable. Integrating Twitter data with platforms like Improvado streamlines data aggregation and eliminates 90% of marketing-related IT tickets, allowing teams to focus on strategy rather than technical troubleshooting. This integration ensures reliable, unified data flows for better decision-making across channels.
.png){kind=logo}
Zendesk is a customer service and engagement platform designed to streamline support operations and improve customer satisfaction. By centralizing communication across channels, it helps businesses resolve issues faster and gain valuable insights into customer needs.
Its intuitive interface reduces training time, boosting agent productivity and lowering operational costs. The Zendesk platform integrates smoothly with tools like Improvado, which connects 500+ sources, enabling comprehensive data analysis for smarter decision-making.
.png)
This dashboard integrates Twitter and Zendesk to streamline customer support and social media monitoring in one place. It reduces procurement complexity by 85%, helping teams manage interactions more efficiently. Users can track real-time Twitter mentions alongside Zendesk tickets, ensuring no customer message goes unnoticed. The interface displays sentiment analysis and ticket status updates, enabling quick prioritization and response.
To set up the integration, connect your Twitter account to Zendesk through the admin panel by enabling the Twitter channel and authorizing access. Tools like Improvado can simplify this process by centralizing data connections.
Integration allows customer support teams to manage Twitter mentions and direct messages as tickets within Zendesk, improving response time and tracking. Improvado enhances reporting by aggregating data from both platforms for deeper insights.
Customer interactions from Twitter are automatically converted into Zendesk tickets, syncing contact information and conversation history. Improvado ensures that data remains consistent across marketing and support dashboards.
Yes, Improvado aggregates data from Twitter and Zendesk to generate comprehensive performance reports, helping teams measure response times, ticket volume, and customer satisfaction effectively.
Absolutely, the integration scales well to handle high volumes of customer interactions, and platforms like Improvado support enterprise-level data management and reporting
.png){kind=logo}
.png){kind=logo}
.png){kind=logo}
.png)
%20(1).png){kind=logo}