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Improvado's MCP server gives your AI agent direct access to Gorgias support data. Query ticket volumes, CSAT trends, response times, and agent workloads in plain English. Works with Claude, Cursor, and any MCP-compatible tool.
Skip the Gorgias dashboard. Ask your AI agent for ticket volumes, first response times, CSAT scores, and resolution rates — by channel, tag, or agent. The MCP server handles all API calls.
Your AI agent reads harmonized data across 500+ platforms. "Cost" in Google Ads and "spend" in Meta Ads resolve to the same field automatically.
Your AI agent can create macros, update ticket tags, assign conversations, and close resolved tickets. The MCP server translates natural language into Gorgias API operations.
250+ governance rules enforce naming conventions, budget limits, and KPI thresholds. SOC 2 Type II certified.
Set up watches on response times, ticket backlogs, and CSAT drops. Your AI agent monitors Gorgias continuously and alerts teams before SLAs are missed.
Automated weekly reports, anomaly flagging, and budget alerts — all from a single conversation. No more morning check-ins across 5 dashboards.
Your AI agent can create macros, update ticket tags, assign conversations, and close resolved tickets. The MCP server translates natural language into Gorgias API operations.
Every phase runs through the same MCP connection. One protocol, all platforms, full governance. No switching between tools.
Support teams only discover a volume spike after response times have already degraded. By then, queues are overloaded and CSAT has taken a hit. Manual checking every hour isn't realistic.
Improvado's MCP server lets AI agents monitor Gorgias ticket intake continuously. Set a threshold once and get alerted the moment volume exceeds it — before queues back up.
Pulling per-agent metrics from Gorgias requires manual exports, and the raw data doesn't account for ticket complexity or channel mix. Performance reviews become subjective and time-consuming.
Improvado normalizes Gorgias agent data and makes it queryable via AI. Ask for resolution rates, handle times, and CSAT by agent — filtered by channel and ticket type — in seconds.
Gorgias handles email, chat, SMS, and social in one platform, but reporting across channels requires switching between views and stitching exports manually. No single picture of support performance exists.
Improvado's data model unifies Gorgias channel data into one queryable layer. AI agents can compare response times, CSAT, and resolution rates across all channels in a single query.
Same MCP connection, different workflows for every team member. Agency CEOs get portfolio health. Media Strategists get campaign QA. Analysts get cross-platform reports. Account Managers get auto-generated QBR decks. Creative Directors get performance-based briefs.
Each role asks in natural language. The MCP server handles the complexity — rate limits, auth, schema normalization, governance — behind the scenes.
Gorgias does not publish an official MCP server. Improvado provides a hosted MCP server that connects Gorgias to Claude, Cursor, and other AI tools — with pre-built authentication and a normalized data model ready to query.
Ticket volumes, CSAT scores, first response times, resolution rates, agent performance, macros, tags, and conversation history. Improvado extracts and normalizes Gorgias data so your AI agent can answer questions across all of it.
Any tool supporting the Model Context Protocol — Claude Desktop, Cursor, Windsurf, ChatGPT, and custom applications using MCP HTTP transport. Claude is most commonly used due to native MCP support.
Yes. Through the MCP server, AI agents can create macros, update tags, assign tickets, and close conversations. Write operations require appropriate Gorgias API permissions configured in Improvado.
Improvado stores all API credentials in an encrypted vault under SOC 2 Type II certification. Your AI agent queries Gorgias through Improvado's secure proxy — no raw credentials are exposed to the AI model.
Yes. Improvado connects 500+ data sources through the same MCP server. You can query Gorgias ticket data alongside Shopify orders, marketing attribution, or CRM data — all in one conversation.
Connect your data to an AI agent in under 60 seconds. The closed loop starts with one conversation.
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