gorgias · MCP Server

Query Your Gorgias Data — Improvado MCP

Improvado's MCP server gives your AI agent direct access to Gorgias support data. Query ticket volumes, CSAT trends, response times, and agent workloads in plain English. Works with Claude, Cursor, and any MCP-compatible tool.

46K+ metrics ·Read & Write access ·500+ platforms ·<60s setup

Read

Read: Pull Any Support Metric Instantly

Skip the Gorgias dashboard. Ask your AI agent for ticket volumes, first response times, CSAT scores, and resolution rates — by channel, tag, or agent. The MCP server handles all API calls.

Example prompts

"What's our average first response time by channel this week?"

20 min → 20 sec

"Show tickets tagged 'shipping-delay' opened in the last 7 days with CSAT below 3"

15 min → 15 sec

"Compare monthly ticket volume and resolution rate for the last 6 months"

1 hr → 2 min

Works with Claude ChatGPT Cursor +5

Write

Write: Take Action Without Leaving the Chat

Your AI agent can create macros, update ticket tags, assign conversations, and close resolved tickets. The MCP server translates natural language into Gorgias API operations.

Example prompts

"Create a macro for order tracking requests with a 2-hour SLA reminder"

30 min → 5 min

"Tag all open tickets mentioning 'refund' opened more than 48 hours ago as 'urgent'"

20 min → 30 sec

"Assign all unassigned chat tickets to the morning shift team"

10 min → 20 sec

Every action logged · Fully reversible · SOC 2 certified

Monitor

Monitor: Catch SLA Breaches Before They Escalate

Set up watches on response times, ticket backlogs, and CSAT drops. Your AI agent monitors Gorgias continuously and alerts teams before SLAs are missed.

Example prompts

"Alert me if first response time exceeds 4 hours for any channel"

Manual → auto

"Every morning: send a summary of open tickets by priority and agent workload"

2 hrs → auto

"Flag if CSAT drops below 4.0 for more than 3 consecutive days"

Manual → auto

Alerts sent to Slack, email, or your AI agent

Full cycle

The Closed Loop: Read → Decide → Write → Monitor

Your AI agent doesn't just surface data — it acts. Adjust pricing, update product descriptions, manage inventory, apply discounts — all through natural language. The MCP server translates intent into API operations.

Every phase runs through the same MCP connection. One protocol, all platforms, full governance. No switching between tools.

Ideate

Launch

Measure

Analyze

Report

Iterate

One conversation. All six phases. Every platform.

The daily grind

Common problems. Direct answers.

Challenge 1

Ticket Volume Spikes Go Undetected

The problem

Support teams only discover a volume spike after response times have already degraded. By then, queues are overloaded and CSAT has taken a hit. Manual checking every hour isn't realistic.

How MCP solves it

Improvado's MCP server lets AI agents monitor Gorgias ticket intake continuously. Set a threshold once and get alerted the moment volume exceeds it — before queues back up.

Try asking

Alert me if ticket volume jumps 40% above the 7-day average for any channel.

Answer in seconds

All data sources, one query

Challenge 2

Agent Performance Is Hard to Compare Fairly

The problem

Pulling per-agent metrics from Gorgias requires manual exports, and the raw data doesn't account for ticket complexity or channel mix. Performance reviews become subjective and time-consuming.

How MCP solves it

Improvado normalizes Gorgias agent data and makes it queryable via AI. Ask for resolution rates, handle times, and CSAT by agent — filtered by channel and ticket type — in seconds.

Try asking

Show resolution rate and CSAT by agent for email tickets this month, sorted by volume.

Full detail preserved

No data loss on export

Challenge 3

Cross-Channel Data Sits in Separate Views

The problem

Gorgias handles email, chat, SMS, and social in one platform, but reporting across channels requires switching between views and stitching exports manually. No single picture of support performance exists.

How MCP solves it

Improvado's data model unifies Gorgias channel data into one queryable layer. AI agents can compare response times, CSAT, and resolution rates across all channels in a single query.

Try asking

Compare first response time and CSAT across email, chat, and SMS for this quarter.

Unified data model

Compare anything side by side

👥 Teams

One Framework. Five Roles. Zero Setup.

Same MCP connection, different workflows for every team member. Each role asks in natural language — the MCP server handles the complexity (rate limits, auth, schema normalization, governance) behind the scenes.

Agency CEO

Portfolio health. Client risk. Revenue signals.

Media Strategist

70% strategy, not 70% ops. Auto campaign QA.

Marketing Analyst

Zero wrangling. Cross-platform. AI narratives.

Account Manager

QBR decks auto-generated. Call prep in 30s.

Creative Director

Performance-to-brief. Predict winners before spend.

FAQ

Common questions

Does Gorgias have an MCP server?

Gorgias does not publish an official MCP server. Improvado provides a hosted MCP server that connects Gorgias to Claude, Cursor, and other AI tools — with pre-built authentication and a normalized data model ready to query.

What Gorgias data can I query through the MCP server?

Ticket volumes, CSAT scores, first response times, resolution rates, agent performance, macros, tags, and conversation history. Improvado extracts and normalizes Gorgias data so your AI agent can answer questions across all of it.

Which AI tools work with the Gorgias MCP server?

Any tool supporting the Model Context Protocol — Claude Desktop, Cursor, Windsurf, ChatGPT, and custom applications using MCP HTTP transport. Claude is most commonly used due to native MCP support — all through Improvado's hosted MCP server.

Can the AI agent write back to Gorgias?

Yes. Through the MCP server, AI agents can create macros, update tags, assign tickets, and close conversations. Write operations require appropriate Gorgias API permissions configured in Improvado.

How is Gorgias data secured through the MCP?

Improvado stores all API credentials in an encrypted vault under SOC 2 Type II certification. Your AI agent queries Gorgias through Improvado's secure proxy — no raw credentials are exposed to the AI model.

Can I combine Gorgias data with other platforms in the same query?

Yes. Improvado connects 1,000+ data sources through the same MCP server. You can query Gorgias ticket data alongside Shopify orders, marketing attribution, or CRM data — all in one conversation.

Stop Reporting. Start Executing.

Connect your data to an AI agent in under 60 seconds. The closed loop starts with one conversation.

SOC 2 Type II GDPR 500+ Platforms