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Connect Zendesk Talk call center data to your analytics platform through Improvado's automated pipeline. Transform call metrics and customer service data into actionable support insights.
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Improvado connects to Zendesk Talk's API to extract call volumes, agent performance metrics, customer wait times, and call resolution data automatically. Our platform pulls inbound/outbound call statistics, call duration, queue metrics, and agent availability on your chosen schedule. Data loads directly into BigQuery, Snowflake, Redshift, or Azure without manual reporting exports. Historical call center performance and customer service trends are preserved for comprehensive analysis.
Improvado's Marketing Common Data Model aligns Zendesk Talk metrics with marketing campaign data, customer acquisition costs, and support ticket information from other platforms. Call center performance connects with marketing channel attribution, customer satisfaction scores, and revenue impact analysis. This unified view reveals how marketing activities influence support call volumes and resolution times. Analyze call patterns against campaign launches, product releases, and customer onboarding flows in your BI tool.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
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Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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