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Connect Zendesk Support ticket data to your business intelligence platform through Improvado's automated pipeline. Transform customer support metrics into actionable service insights.
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Improvado connects to Zendesk Support's API to extract ticket volumes, resolution times, agent performance, and customer satisfaction data automatically. Our platform pulls ticket status changes, priority levels, category tags, and customer interaction history on your defined schedule. Data flows directly into your warehouse—BigQuery, Snowflake, Redshift, or Azure—maintaining complete ticket lifecycle tracking. No manual exports or CSV downloads required to keep your support analytics current.
Improvado's Marketing Common Data Model normalizes Zendesk Support data alongside marketing campaigns, sales activities, and customer success metrics from 500+ platforms. Support ticket trends align with marketing channel attribution, product usage patterns, and customer lifetime value calculations. This unified approach reveals how marketing activities and product features impact support workload and customer satisfaction. Analyze ticket volumes against campaign launches, feature releases, and customer onboarding sequences in a single dashboard.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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