.png){kind=logo}
Extract ticket volumes, resolution times, and agent performance from Freshservice. Connect ITSM data to Tableau for service desk reporting and SLA tracking.
.png){kind=small}
Improvado connects to Freshservice APIs to extract IT service desk data including ticket volumes, resolution times, SLA performance, and agent productivity metrics. The integration automatically pulls incident data, service request details, asset management information, and customer satisfaction scores. Data refreshes run on your schedule to maintain current analytics. No manual report exports or custom development required.
Improvado's Marketing Common Data Model normalizes Freshservice data with your business intelligence and operational systems. IT service metrics integrate with employee productivity tools, budget management, and business performance dashboards. Compare service desk costs against business impact metrics. Build comprehensive IT operations reports that show service quality impact on business outcomes.
%20(1).png)
%20(1).png)
Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
Auditing procedure that ensures secure management of data.
.png)
Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
.png)
A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
.png)
A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
.png)
