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Extract call volume, agent performance, and customer satisfaction scores from Five9. Build comprehensive contact center dashboards in Power BI or Tableau.
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Improvado connects to Five9's API to extract call center performance data, agent metrics, and customer interaction records automatically. The platform pulls data on scheduled intervals without manual intervention. Five9 data flows directly into your chosen destination, whether that's Snowflake, BigQuery, or Tableau. No coding required to establish or maintain the connection.
Five9 data gets normalized through Improvado's Marketing Common Data Model alongside your other business systems. Call center metrics align with CRM data, marketing campaigns, and sales performance in a single view. Cross-platform analysis becomes possible when Five9 agent performance data sits next to HubSpot lead data and Google Ads campaign results. Your team can correlate call volume spikes with specific marketing activities.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
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Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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