Aircall Data Integration — Call Center Performance Tracking
Connect Aircall in 5 minutes. Your AI agent reads call recordings, transcripts, sentiment scores, and agent performance metrics — then correlates omnichannel support data with cross-channel insights from 1,000+ sources.
Key Takeaways What your AI agent extracts from Aircall
Improvado pulls calls (recordings, transcripts, tags, disposition codes, ACW notes), conversations (omnichannel logs, AI summaries, talk-to-listen ratios), agent performance (call scoring, sentiment, FCR, CSAT), teams and queues (routing rules, callbacks), contacts (CRM-linked profiles), and messages (SMS/MMS, voicemail). Your agent instantly queries connect rates, hold times, key topics, and real-time activity feeds across voice, SMS, and chat channels.
Complete Contact Center Data Coverage
Improvado pulls call recordings, transcripts, disposition codes, and ACW notes from Aircall. We capture agent performance metrics including call scoring, sentiment analysis, FCR, CSAT, talk-to-listen ratios, team routing rules, callbacks, CRM-linked contact profiles, and omnichannel messages across voice, SMS, and chat.
Data objects and fields Improvado extracts from Aircall
| Object | Fields |
|---|---|
| Calls | id direction started_at answered_at ended_at duration recording_url transcript tags disposition_code sentiment_score talk_to_listen_ratio |
| Agents | id name email availability_status total_calls average_handle_time fcr_rate csat_score call_scoring performance_rating |
| Conversations | id channel contact_id started_at ended_at status ai_summary key_topics sentiment messages_count assigned_agent_id |
| Queues | id name routing_type ring_strategy wait_time callback_requests active_calls agents_available |
| Contacts | id name email phone crm_id last_interaction total_interactions tags insight_cards |
From connection to autonomous action in three steps
Connect
Connect: Authorize Aircall via OAuth 2.0 or API key in under 10 minutes. Select data objects (calls, agents, conversations, messages) and set historical backfill date. Improvado validates webhook endpoints for real-time event streaming.
Ask
Query: Ask 'What's our average hold time for billing calls this week?' Your agent surfaces call logs, queue analytics, and sentiment scores from Aircall, then joins with CRM deal stages and support ticket data to show impact on customer churn risk.
Act
Act: Your agent writes disposition codes, tags calls by topic, updates contact profiles, triggers queue callbacks, and syncs AI-generated summaries to Salesforce or HubSpot—all logged in the audit trail with timestamp and user attribution.
What teams ask their AI agent about Aircall
Real prompts from enterprise marketing teams. The agent reads your data, answers in seconds, and takes action when you ask.
Which agents have the highest CSAT scores this week and what are their average talk-to-listen ratios?
Your AI agent analyzes Aircall data and delivers actionable insights — automatically, in seconds.
Compare first-call resolution rates between voice and SMS channels over the last 30 days
Your AI agent analyzes Aircall data and delivers actionable insights — automatically, in seconds.
Tag all calls mentioning 'billing issue' from yesterday and update disposition codes to 'escalation required'
Your AI agent analyzes Aircall data and delivers actionable insights — automatically, in seconds.
Your agent doesn't just read Aircall — it optimizes it.
Read
Read: Calls (recordings, transcripts, tags, disposition codes, ACW notes), conversations (omnichannel logs, AI summaries, key topics, sentiment, talk-to-listen ratios), agent performance (call scoring, CSAT, FCR), teams/queues (routing rules, callbacks), contacts (CRM-linked profiles), messages (SMS/MMS, voicemail).
Write
Write: Tag calls by topic or urgency, update disposition codes and after-call work notes, modify contact profiles and insight cards, trigger queue callbacks with priority routing, sync conversation summaries and AI insights to linked CRMs (Salesforce, HubSpot, Zendesk).
Monitor
Monitor: Real-time alerts for CSAT drops below threshold, FCR rate declines, hold time spikes, sentiment shifts (negative trend detection), agent performance anomalies, queue overflow, and missed callback SLAs—with automatic escalation rules and Slack/email notifications.
Claude, ChatGPT, and Cursor write back tags, disposition codes, and after-call work notes directly to Aircall via the Public API. Your agent can update contact profiles, trigger queue callbacks, and sync conversation summaries to your CRM in real time. Every write action is logged in Improvado's audit trail with timestamp, user, and change details.
| Agent | CSAT Score | Talk-to-Listen Ratio |
|---|---|---|
| Rachel Kim | 4.8/5.0 | 38:62 |
| Marcus Johnson | 4.7/5.0 | 42:58 |
| Lisa Patel | 4.6/5.0 | 35:65 |
| Tom Anderson | 4.5/5.0 | 40:60 |
| Nina Ortiz | 4.4/5.0 | 44:56 |
Send Aircall data anywhere
Load normalized data to your preferred warehouse, BI tool, or cloud storage. Click any destination to see its integration guide.
They extract data. Improvado deploys an agent.
Traditional tools move data from A to B. Improvado gives you an AI agent that reads, acts, and monitors — with Aircall as one of 1,000+ integrated sources.
| Feature | Improvado | Supermetrics | Funnel.io | Fivetran |
|---|---|---|---|---|
| Data fields extracted | 200+ | ~90 | ~120 | ~80 |
| Total integrations | 1,000+ | ~150 | ~500 | ~300 |
| Cross-channel normalization (CDM) | ✓ Built-in | ✗ Manual | ● Basic mapping | ✗ Raw only |
| AI Agent access (MCP) | ✓ Read, Write, Monitor | ✗ | ✗ | ✗ |
| Data warehouse destinations | ✓ 16+ warehouses & BI tools | Sheets, Looker, BigQuery | BigQuery, Snowflake, Redshift | ✓ Broad warehouse support |
| Refresh frequency | Every 15 min | Scheduled triggers | Daily / 6hr | Every 15 min (premium) |
| SOC 2 Type II & HIPAA | ✓ | ✗ SOC 2 only | ✓ SOC 2 | ✓ |
| Best for | Teams that want an AI agent, not a pipeline | Small teams, spreadsheets | Mid-market, data teams | Engineering-led ELT pipelines |
Comparison based on publicly available documentation as of April 2026. Feature availability may vary by plan tier.
Frequently asked questions
How does Improvado connect to Aircall?
What Aircall data does Improvado pull?
How often does Aircall data refresh?
Can the AI agent write data back to Aircall?
Is Aircall data secure with Improvado?
How does Aircall connect with other platforms in Improvado?
"Improvado saves about 90 hours per week and allows us to focus on data analysis."
"Improvado's reporting tool effortlessly integrates all our marketing data so we can easily track users across their entire digital journey. This saves me and my team countless hours."
Put an AI agent on your Aircall today
Connect in under 5 minutes. Your agent starts reading, acting, and monitoring immediately.