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Effortlessly Manage Customer Interactions with Unified Data from Freshdesk and Pipedrive Integration
Connect Freshdesk and Pipedrive to Improvado in several clicks.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Freshdesk is a cloud-based customer support software platform designed to streamline ticket management, automate workflows, and centralize communication channels such as email, chat, and phone. It features AI-powered ticket prioritization and customizable dashboards that help reduce manual sorting, addressing the common industry challenge where teams spend 20-40% of their time on reporting tasks. With built-in analytics, support managers can track key metrics like response time and resolution rate to optimize agent performance.
Integrating Freshdesk with Improvado enhances data aggregation by consolidating customer support metrics with broader business intelligence tools, increasing analytical productivity by 2-3×. This integration allows teams to move beyond static reports, enabling real-time insights and detailed trend analysis across multiple data sources, which is critical for making informed operational decisions and improving overall service quality.
Pipedrive is a sales-focused customer relationship management (CRM) platform designed to help businesses track leads, manage deals, and streamline sales processes. Its intuitive pipeline view allows teams to prioritize efforts and close deals more efficiently, improving overall sales performance.
By integrating with Improvado, Pipedrive users benefit from automated data aggregation that reduces weekly reconciliation from 8 hours to 30 minutes. This integration enhances reporting accuracy and frees up valuable time for strategic decision-making.
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Integrate Freshdesk with Pipedrive to centralize your support and sales data in one dashboard. This unified view improves decision-making and operational efficiency. Users benefit from 40-65% lower marketing analytics costs by reducing tool overlap and streamlining reporting.
Connecting Freshdesk with Pipedrive centralizes customer support and sales data, enabling teams to track tickets and deals in one place for better collaboration.
You can link Freshdesk and Pipedrive using third-party tools like Improvado, which simplifies data synchronization without manual imports or exports.
Data sync provides real-time updates on customer interactions, helping sales and support teams make informed decisions and improve response times.
Commonly synced data includes contact details, ticket statuses, deal information, and communication history to provide a full customer overview.
Improvado automates data extraction and transformation between Freshdesk and Pipedrive, ensuring clean, consistent data flow for reliable reporting and analysis.
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