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Streamline your workflow with unified data for improved collaboration and faster issue resolution.
Sync Freshdesk and Wrike with Improvado through our simple setup.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Freshdesk is a cloud-based customer support software platform designed to help businesses manage and streamline their customer service operations effectively. It offers ticketing systems, automation rules, and multi-channel support including email, chat, phone, and social media, enabling teams to resolve issues promptly. Given that analytics teams spend 60-80% of their time on data preparation, Freshdesk’s built-in reporting and customizable dashboards simplify tracking key metrics like ticket volume and resolution times without excessive manual effort.
Additionally, Freshdesk integrates with tools like Improvado to consolidate marketing and customer data, resulting in a 5× faster time-to-insight. This integration reduces the data wrangling burden on analytics teams, allowing quicker access to actionable intelligence. By combining detailed customer interactions with comprehensive marketing data, Freshdesk supports data-driven decision-making in support operations and beyond.
Wrike is a cloud-based project management and collaboration platform designed to help teams plan, organize, and track work efficiently. It offers customizable workflows and real-time updates, which improve visibility and accelerate decision-making across departments.
By centralizing tasks and communication, Wrike reduces project delays and boosts productivity for businesses of all sizes. When integrated with Improvado, it cuts weekly reconciliation time from 8 hours to just 30 minutes, streamlining data management and reporting processes.
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The Freshdesk + Wrike dashboard combines customer support and project management data into one interface, enhancing workflow visibility. It cuts audit prep time by 60%, streamlining compliance checks. Users can track ticket resolution alongside project milestones, ensuring alignment across teams. Real-time updates provide quick insights into workload distribution, helping managers allocate resources efficiently and respond to issues promptly.
This integration connects Freshdesk’s customer support tickets with Wrike’s project management tasks, allowing teams to track and resolve issues efficiently within one workflow.
You can set up the integration by linking your Freshdesk and Wrike accounts through their respective APIs, often facilitated by middleware like Improvado, which simplifies data syncing without coding.
Integrating these tools centralizes customer issues and project tasks, improves team collaboration, and accelerates problem resolution by syncing data in real time.
Data synchronization happens through API connections that update tickets and tasks bidirectionally, with platforms like Improvado ensuring consistent and accurate data flow across systems.
Yes, using Improvado or similar tools, you can tailor data mapping and automation rules to align with your organization's unique processes and reporting needs.
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