Connect Zendesk Support to Sisense for Real-Time Data Flow

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What is Zendesk Support?

Zendesk Support is a customer service platform designed to help large enterprises efficiently manage their customer support tickets. This powerful tool provides a centralized location for teams to track, prioritize, and resolve customer support requests, streamlining the process and ensuring a seamless customer experience. With features like automated ticket routing, customizable views, and in-depth reporting, Zendesk Support enables enterprise companies to optimize their support processes, reduce response times, and improve overall customer satisfaction.

What is Sisense?

Sisense is a business intelligence (BI) and data visualization platform widely used by large enterprises for its ability to handle massive data sets and deliver powerful insights. With a user-friendly drag-and-drop interface, Sisense allows users to create custom dashboards and reports, transforming complex data into easily understandable visualizations. By providing real-time, data-driven insights, Sisense empowers decision-makers to make better-informed business decisions, optimize performance, and drive growth.

Connecting Zendesk Support to Sisense

Connecting Zendesk Support to Sisense can be achieved in several ways:

  • Using the built-in Sisense Zendesk Support connector, which allows users to import data from Zendesk Support directly into Sisense for analysis.
  • Exporting data from Zendesk Support as CSV files and then importing them into Sisense using the CSV data connector.
  • Utilizing a third-party data integration tool, such as a cloud-based ETL (extract, transform, load) service to extract data from Zendesk Support, transform it into a format compatible with Sisense, and then load it into Sisense for visualization.
  • Developing a custom integration using Zendesk Support and Sisense APIs, which requires in-depth technical knowledge and programming skills.
  • Choosing Improvado as your data connector for Sisense Zendesk Support, providing a more efficient, scalable, and customizable solution than other available options.

Using Improvado to connect Zendesk Support to Sisense offers several advantages, such as the ability to extract and load data quickly and efficiently, without the need for any manual data manipulation. Additionally, Improvado provides a comprehensive list of metrics and dimensions that can be automatically extracted from Zendesk Support, making data analysis and visualization in Sisense much more straightforward.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
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Connecting Zendesk Support to Sisense with Improvado

Improvado is the best solution for connecting Zendesk Support to Sisense for several reasons:

  • Improvado is designed specifically for large enterprises, ensuring scalability and performance even with massive data volumes.
  • With Improvado, users can easily customize data extraction, transformation, and normalization, tailoring the data pipeline to their specific needs.
  • Improvado offers exceptional customer support, ensuring a smooth and successful integration process.
  • By centralizing marketing and sales data, Improvado enables users to gain more comprehensive insights and make data-driven decisions more efficiently.

Compared to other methods of connecting Zendesk Support to Sisense, Improvado offers a more robust, scalable, and customizable solution that is tailored to meet the needs of large enterprises.

Summary of connection Zendesk Support to Sisense

In summary, connecting Zendesk Support and Sisense through Improvado provides large enterprises with a powerful, scalable, and customizable solution for analyzing their customer support data. With Improvado, users can efficiently process large volumes of data, centralize marketing and sales information, and gain valuable insights to drive business decisions. To learn more about how Improvado can help your business, book a call with an expert today.

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Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
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Activision relies fully on Improvado for its marketing dashboard.
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