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Ticket volume, resolution times, and customer satisfaction scores sync from Zendesk to your data stack. Build support performance dashboards in Power BI or Tableau.
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Improvado connects to Zendesk's API to extract comprehensive support metrics including ticket volumes, resolution times, agent performance, and customer satisfaction scores. Our platform automatically pulls data on a schedule you define, from hourly to daily updates. No coding required - just authenticate your Zendesk account and select the data tables you need. Data flows directly to your chosen destination like Snowflake, BigQuery, or Tableau.
Improvado's Marketing Common Data Model (MCDM) normalizes Zendesk support data alongside your marketing, sales, and revenue metrics. Customer tickets are matched with marketing touchpoints and sales interactions for complete customer journey analysis. Field names are standardized across all 500+ connectors, so 'customer_id' from Zendesk matches 'customer_id' from Salesforce. Build comprehensive customer health dashboards that combine support tickets with product usage and revenue data.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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