Connect Zendesk Support to Power BI for Insightful Visualizations

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What is Zendesk Support?

Zendesk Support is a popular customer service platform designed to help enterprise companies manage and streamline their customer support processes. It allows businesses to effectively track, prioritize, and resolve customer issues, ultimately improving customer satisfaction and loyalty. With its robust ticketing system, knowledge base, and reporting features, Zendesk Support enables companies to better understand customer needs and enhance their overall support experience.

What is Power BI?

Power BI is a powerful business intelligence and data visualization tool widely used by large enterprises to gain valuable insights from their data. It allows users to create interactive dashboards, reports, and visualizations, making it easier to analyze and share information across the organization. Power BI connects to a variety of data sources, enabling companies to consolidate and visualize data from different systems, fostering data-driven decision-making and driving business growth.

Connecting Zendesk Support to Power BI

There are several ways to connect Zendesk Support to Power BI, such as:

  • Using the built-in Power BI connector for Zendesk Support, which allows you to access and visualize your customer support data directly within Power BI.
  • Exporting your data from Zendesk Support and importing it into Power BI using a manual process, which involves downloading your data as a CSV or Excel file and uploading it to Power BI.
  • Utilizing third-party tools or custom scripts to extract data from Zendesk Support and load it into Power BI, providing a more automated solution for data synchronization and consolidation.
  • Choosing Improvado as a comprehensive solution for connecting Zendesk Support to Power BI, offering seamless data integration, advanced data transformation capabilities, and high-quality customer support.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
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Connecting Zendesk Support to Power BI with Improvado

Improvado is the best solution for connecting Zendesk Support to Power BI, as it simplifies the entire data integration process. With Improvado, you can easily extract data from Zendesk Support, transform and normalize it, and then load it into Power BI for visualization and analysis. This eliminates the need for manual data exports, custom scripts, or third-party tools. Moreover, Improvado offers a wide range of metrics and dimensions that can be automatically extracted from Zendesk Support, providing a more comprehensive view of your customer support data.

Improvado also excels in terms of scalability, allowing it to process large volumes of data from multiple marketing and sales platforms without compromising performance. Its powerful data extraction and load capabilities ensure that your Zendesk Support data is always up-to-date and ready for analysis in Power BI. Furthermore, Improvado's team of experts is available to provide top-notch customer support and assistance throughout the entire data integration journey.

Summary of connection Zendesk Support to Power BI

In summary, connecting Zendesk Support and Power BI can greatly benefit enterprise companies by streamlining their customer support data analysis and visualization processes. Improvado offers the most efficient and reliable solution for integrating these two platforms, with key advantages such as scalability, customization, high-quality customer support, and the ability to process and centralize large volumes of data. By leveraging Improvado to connect Zendesk Support to Power BI, you can unlock valuable insights, make data-driven decisions, and drive business growth. To learn more about how Improvado can help you achieve this, book a call with one of our experts today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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