Connect Zendesk Support to Google Sheets for Insightful Visualizations

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What is Zendesk Support?

Zendesk Support is a customer service platform designed to help large enterprises manage and streamline their customer support operations. With its comprehensive set of features, including ticketing, self-service, and reporting tools, Zendesk Support enables businesses to effectively handle customer inquiries, improve response times, and enhance overall customer satisfaction. Enterprise companies benefit from using Zendesk Support by gaining valuable insights into customer needs, reducing support costs, and improving customer retention rates.

What is Google Sheets?

Google Sheets is a cloud-based spreadsheet application that allows users to create, edit, and share spreadsheets online. It offers a wide range of features, including real-time collaboration, revision history, and built-in formulas, making it a powerful tool for managing and analyzing data. Enterprise companies benefit from using Google Sheets as it allows for seamless collaboration among team members, simplifies data management, and provides a scalable solution for handling large volumes of data. It also integrates with numerous third-party applications, making it an ideal choice for businesses that require a flexible and customizable data management solution.

Connecting Zendesk Support to Google Sheets

Below are some ways to connect Zendesk Support to Google Sheets:

  • Manually export data from Zendesk Support and import it into Google Sheets. This method can be time-consuming and requires manual effort for each data transfer.
  • Use a third-party integration tool, such as Zapier, to automate the data transfer process. This method can simplify the connection process but may come with limitations in terms of data types and frequency of updates.
  • Develop a custom script using Zendesk Support API and Google Sheets API. This method requires programming knowledge and can be complex to set up and maintain.
  • Utilize an advanced marketing analytics platform like Improvado, which offers a complete data pipeline solution that covers data extraction, transformation, normalization, and visualization. This method streamlines the connection process, providing a seamless and efficient way to load data from Zendesk Support to Google Sheets.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
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Connecting Zendesk Support to Google Sheets with Improvado

Improvado is the best solution for connecting Zendesk Support to Google Sheets because it offers a powerful, yet user-friendly, data pipeline that simplifies the entire process. With Improvado, businesses can efficiently extract, transform, and load data from Zendesk Support to Google Sheets, eliminating the need for manual data transfers, complex API integrations, or third-party tools. Additionally, Improvado provides a comprehensive data dictionary that includes all available metrics and dimensions, ensuring that businesses get the most accurate and relevant data for their analysis.

Improvado offers top-notch customer support to help businesses with any questions or issues that may arise during the integration process. It is also a highly scalable solution, capable of handling large volumes of data and growing alongside the needs of the business. This makes Improvado the ideal choice for enterprise companies looking to connect Zendesk Support to Google Sheets and unlock the full potential of their customer support data.

Summary of connection Zendesk Support to Google Sheets

In summary, connecting Zendesk Support and Google Sheets can greatly enhance the efficiency and effectiveness of your customer support data analysis. By using an advanced marketing analytics platform like Improvado, businesses can benefit from scalability, customization, high-quality customer support, and the ability to process large volumes of data. Additionally, Improvado enables companies to centralize their marketing and sales data, providing a comprehensive view of their customer support operations. To learn more about Improvado and how it can benefit your business, book a call with one of our experts today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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