.png){kind=logo}
Streamline support with unified data from Microsoft Teams and Zendesk for faster issue resolution.
Unite Microsoft Teams and Zendesk analytics in Improvado with minimal effort.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Microsoft Teams is a collaboration and communication platform designed to facilitate teamwork through chat, video meetings, and file sharing. It integrates with Office 365 apps like Word and Excel, allowing real-time co-authoring within the same interface. Features such as customizable channels and threaded conversations help teams stay organized, while built-in security protocols ensure compliance with industry standards.
In the marketing industry, where 64% of marketers lack tools to measure true ROI, Teams supports integration with analytics platforms to centralize data workflows. For example, combining Teams with Improvado enables marketers to streamline data aggregation, resulting in 5× faster time-to-insight. This integration reduces manual reporting and accelerates decision-making based on comprehensive campaign metrics.
Zendesk is a customer service and engagement platform designed to streamline support operations and improve customer satisfaction. It centralizes communication across channels, enabling teams to respond faster and resolve issues efficiently, which enhances overall productivity.
The platform integrates with tools like Improvado, reducing weekly reconciliation from 8 hours to 30 minutes. This integration helps businesses save time on data management, allowing focus on strategic growth and customer experience improvements.
.png)
Integrate Microsoft Teams with Zendesk to centralize your customer support and collaboration efforts in one dashboard. This setup streamlines data access and enhances team communication without switching apps.
This integration connects Microsoft Teams with Zendesk to streamline customer support by allowing teams to receive and respond to Zendesk tickets directly within Teams channels, improving collaboration and response times.
Setup involves installing the Zendesk app from the Microsoft Teams App Store, then authenticating your Zendesk account within Teams. Improvado’s platform can assist by automating data synchronization during setup to ensure accurate ticket tracking.
This integration reduces context switching, accelerates issue resolution, and enhances team communication. Companies using Improvado can also analyze combined CRM and communication data for better customer insights.
Ticket updates, comments, and notifications are synced in near real-time using API connections. Improvado supports this process by ensuring clean, consolidated data flows for reporting and analytics.
Yes, Improvado offers customizable data pipelines that can tailor the integration to specific business workflows, enabling enhanced reporting and automation beyond standard features. </
.png){kind=logo}
.png){kind=logo}
.png){kind=logo}
.png)
%20(1).png){kind=logo}