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Enhance teamwork with unified data for faster issue resolution and improved customer support efficiency.
Bridge Jira Software and Intercom data to Improvado in just a few steps.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Jira Software, developed by Atlassian, is a project management and issue tracking platform tailored for software development teams. It offers customizable workflows, real-time agile reporting, and robust integration options, enabling precise tracking of tasks, bugs, and feature requests. Given that teams spend 20-40% of their time on reporting, Jira’s built-in dashboards and JQL (Jira Query Language) provide granular data filtering and visualization capabilities to streamline monitoring progress and identifying bottlenecks.
Additionally, Jira supports extensive third-party integrations—one notable example being Improvado, which consolidates data from various sources into a unified dashboard. This integration reduces reporting time by 75%, automating data aggregation and allowing teams to focus more on development rather than manual report generation. Together, these features make Jira a comprehensive solution for enhancing operational efficiency in software projects.
Intercom is a customer messaging platform designed to facilitate personalized communication across sales, marketing, and support teams. By delivering targeted messages and real-time chat, it helps businesses increase customer engagement and streamline workflows, boosting conversion rates and retention.
With its robust analytics and automation features, Intercom enables businesses to make data-driven decisions and improve customer satisfaction. Integrating Intercom with Improvado reduces weekly reconciliation from 8 hours to 30 minutes, saving valuable time and enhancing operational efficiency.
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The Jira Software + Intercom dashboard offers a unified view of development and customer support activities, enhancing team collaboration. It reduces procurement complexity by 85%, simplifying vendor management. Users can monitor real-time issue tracking alongside customer conversations, streamlining workflows. Customizable widgets display key metrics from both platforms in one place, improving project visibility. Automated alerts notify teams of critical updates, ensuring timely responses across departments.
The integration connects Intercom’s customer messaging with Jira’s issue tracking, allowing support tickets to automatically create or update Jira issues. Improvado facilitates smooth data syncing between both platforms to ensure accurate and real-time information flow.
Integrating these tools streamlines customer support and development collaboration, improving issue resolution times. Businesses gain clearer visibility into customer feedback and bug tracking, with Improvado enhancing data aggregation for reporting.
Setup involves connecting your Jira and Intercom accounts via API keys or OAuth, configuring triggers for ticket creation, and mapping fields. Using Improvado can simplify this process by managing data connections and ensuring synchronization accuracy.
Typical synced data includes customer conversations, support tickets, issue statuses, and comments. Improvado helps centralize this data for comprehensive analysis and reporting, reducing manual data handling.
Yes, the integration supports customization of workflows, field mappings, and notification rules to fit unique
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