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Streamline your workflow with unified data between Jira Software and Freshdesk for faster issue resolution.
Integrate Jira Software and Freshdesk into Improvado in minutes, not hours.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Jira Software, developed by Atlassian, is a robust project management and issue tracking platform tailored for software development teams. It offers detailed sprint planning, customizable workflows, and real-time reporting, enabling teams to track progress with precision. Features like backlog grooming and automated issue prioritization support agile methodologies, helping teams maintain focus and meet deadlines efficiently.
In the marketing sector, where 64% of marketers lack tools to measure true ROI, integrating Jira with platforms like Improvado can transform data handling. This integration streamlines data aggregation across campaigns and channels, delivering 5× faster time-to-insight. Such enhanced visibility enables teams to make data-driven decisions, improving project outcomes and aligning marketing efforts with business goals.
Freshdesk is a cloud-based customer support software platform designed to help businesses manage and streamline their customer interactions across multiple channels. By centralizing support tickets, it reduces response times and improves team collaboration, leading to higher customer satisfaction and retention.
With Freshdesk’s robust analytics and automation features, companies can optimize workflows and gain insights into customer trends. Integrating Freshdesk with Improvado significantly reduces weekly reconciliation from 8 hours to 30 minutes, allowing businesses to focus on strategic growth instead of manual data handling.
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This dashboard integrates Jira Software with Freshdesk, providing a unified view of project and customer support data. It reduces procurement complexity by 85%, streamlining workflows between development and support teams. Users can track issue status and customer tickets side-by-side, enhancing collaboration and response times. Real-time alerts and customizable widgets offer clear insights, making it easier to prioritize tasks and monitor progress efficiently.
The integration connects Jira’s issue tracking with Freshdesk’s customer support, enabling automatic ticket creation in Jira from Freshdesk requests, ensuring both teams stay aligned.
It streamlines communication between support and development teams, reduces manual data entry, and accelerates issue resolution, improving overall customer satisfaction.
Setup involves configuring API connections and mapping fields between Jira and Freshdesk, which Improvado simplifies by automating data flows and syncing configurations.
The integration syncs ticket status, comments, attachments, and custom fields to keep both platforms updated in real-time, with Improvado ensuring accurate and consistent data transfer.
Yes, Improvado offers comprehensive analytics and reporting tools that aggregate data from both Jira and Freshdesk, helping teams measure efficiency and customer support impact.
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