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Unify Your Customer Data for Enhanced Insights and Streamlined Engagement with Birdeye + Salesforce Integration
Integrate Birdeye and Salesforce into Improvado in minutes, not hours.
Improvado normalizes raw data and channels it in your visualization platform
Get fresh and highly granular insights on your marketing efforts from custom dashboards
Birdeye is a customer experience platform designed to help businesses efficiently collect, manage, and analyze customer reviews across multiple channels. With the average enterprise using over 120 martech tools, Birdeye centralizes review monitoring and customer feedback, streamlining reputation management. Its features include automated review requests, sentiment analysis, and AI-driven insights, enabling companies to identify trends and respond promptly to customer concerns.
The platform's integration with Improvado enhances data aggregation from diverse marketing sources, increasing analytical productivity by 2-3×. This synergy allows enterprises to unify customer experience data with broader marketing metrics, facilitating deeper analysis and more informed decision-making. By consolidating complex data streams, Birdeye supports scalable reputation management and continuous customer experience optimization.
Salesforce is a cloud-based customer relationship management (CRM) platform designed to help organizations streamline sales, marketing, and customer service operations. By centralizing customer data, it enables teams to improve collaboration and make informed decisions that drive revenue growth.
Businesses benefit from increased efficiency and better customer insights, leading to stronger relationships and higher retention rates. Integrating Salesforce with Improvado reduces weekly reconciliation from 8 hours to 30 minutes, saving valuable time and resources for data management.
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The Birdeye + Salesforce dashboard offers a clear view of customer insights and sales performance in one place. It reduces procurement complexity by 85%, streamlining vendor management and purchase tracking. Users can monitor real-time customer feedback, track lead progress through Salesforce pipelines, and generate detailed reports that combine sales data with customer experience metrics.
The Birdeye + Salesforce integration connects customer experience data from Birdeye directly with Salesforce CRM, enabling teams to manage reviews, feedback, and customer insights within their sales workflows.
Setup involves linking your Birdeye account to Salesforce via API credentials, configuring data fields, and mapping customer records; Improvado can help automate and streamline this process for efficient data synchronization.
This integration offers a unified view of customer sentiment and sales data, improves response times to reviews, and helps sales teams tailor outreach based on real-time feedback insights.
Data sync occurs through scheduled API calls that update customer profiles, reviews, and feedback scores; Improvado’s tools can enhance this data flow by integrating multiple sources and ensuring accuracy.
Yes, users can customize which Birdeye data points appear in Salesforce to fit specific business needs, and Improvado supports tailoring these integrations for more granular reporting and analytics
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