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Sync survey responses, NPS scores, and customer feedback from Delighted. Analyze in your data warehouse and Power BI dashboards.
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Improvado extracts NPS scores, customer feedback, and survey response data directly from Delighted's API. Data updates automatically every hour, ensuring your customer satisfaction analytics reflect the latest responses. The integration captures response rates, sentiment analysis, and customer segmentation data without manual exports. Configuration takes less than 10 minutes with pre-built survey data mappings.
Improvado's Marketing Common Data Model normalizes Delighted NPS data with customer information from Salesforce, support tickets from Zendesk, and marketing data from your campaigns. This standardization enables correlation analysis between customer satisfaction and specific touchpoints. Identify which marketing channels drive the most satisfied customers and optimize your customer experience strategy.
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Connect and manage all your marketing data sources in one platform, both in the cloud or on-premise.
Connect multiple data sources and analyze them as if they were a single database.
Combine, map, and normalize data to produce a comprehensive data set surrounding your marketing activities.
You can use it directly with your favorite business intelligence tools, ingest it to econometric models and populate the enterprise data warehouse
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Auditing procedure that ensures secure management of data.
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Complies with Health Insurance Portability
and Accountability Act (HIPAA)
General Data Protection Regulation (GDPR) Certified
Complies with California Consumer Privacy Act (CCPA)
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provide all relevant solutions to successfully implement them, and make your job done.
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A great customer service that always tries to be helpful with a "how can we make it" approach. They understand your needs, provides all relevant solutions to successfully implement them, and make your job done.
If you consider hiring Improvado, you are also a hiring team that supports you to achieve your goals to become a more data-driven company.
Improvado is helping us to aggregate our paid marketing data from multiple channels and present it in a meaningful way. We are more efficient with reporting our campaign results and have better ideas about what's going on easily.
Professional, responsive and willing to go the extra mile to help. They are a solution to connect to most advertising platforms and provide a multitude of metrics from these platforms
They are willing to go the extra mile to attend to your query and help to the best they can.
Helping to connect to various advertising platform such as Google Ads, Facebook, DV360, Trade Desk.
They are a solution to connect to most advertising platform and provide a multitude of metrics from these platforms
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