Connect Zendesk to Domo to Eliminate Human Error

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What is Zendesk?

Zendesk is a popular customer service and engagement platform designed to improve communication between businesses and their customers. It offers a suite of tools to manage customer interactions across multiple channels like email, chat, phone, and social media. Enterprise companies benefit from using Zendesk by providing streamlined customer support, ensuring timely responses to customer inquiries, and tracking customer satisfaction metrics to drive improvements in their products and services.

What is Domo?

Domo is a powerful business intelligence (BI) and data visualization platform that helps enterprises make data-driven decisions. By consolidating data from various sources, Domo enables companies to analyze and visualize their data in real-time, uncovering valuable insights to drive business growth. Some of the benefits enterprises gain from using Domo include improved decision-making, increased efficiency, and enhanced collaboration between departments, ultimately leading to a more data-driven organization.

Connecting Zendesk to Domo

Connecting Zendesk to Domo can be achieved in several ways:

  • Use the native Zendesk-Domo connector available within the Domo platform. This connector allows you to easily import data from Zendesk to Domo and create visualizations based on your customer support metrics.
  • Export data from Zendesk as a CSV file and then import it into Domo. This process can be done manually or automated using custom scripts or third-party tools.
  • Utilize APIs from both Zendesk and Domo to create a custom integration. This approach requires technical expertise to configure the connection and manage data synchronization between the two platforms.
  • Choose a third-party data connector for Domo Zendesk integration, providing a seamless connection between the two platforms and eliminating the need for manual data handling or custom coding.
  • Opt for Improvado, an advanced marketing analytics platform, to extract data from Zendesk and load it into Domo. Improvado offers a complete data pipeline solution, from data extraction to data transformation, normalization, and visualization, making it the ideal choice for connecting Zendesk to Domo.

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We now rely fully on Improvado for multiple dashboards that we use for day-to-day marketing operations and strategy, as well as for presentations to executive leadership.

Waleed Noury, Senior Media Analyst at Activision
Waleed Noury
Senior Media Analyst
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Connecting Zendesk to Domo with Improvado

Improvado is the best solution for connecting Zendesk to Domo due to its numerous advantages. With Improvado, you can automatically extract a wide range of metrics and dimensions from Zendesk and visualize them in Domo, allowing for comprehensive data analysis and decision-making. The platform is highly customizable and scalable, accommodating the growing needs of large enterprises. Additionally, Improvado provides high-quality customer support, ensuring a smooth integration process and ongoing assistance as needed. Finally, Improvado's ability to process large volumes of data and centralize marketing and sales information makes it the ideal choice for connecting Zendesk to Domo.

Summary of connection Zendesk to Domo

In summary, connecting Zendesk and Domo provides enterprise companies with valuable customer support insights to drive data-driven decisions. Improvado offers a seamless solution for this integration, with a scalable, customizable platform that can handle large data volumes and centralize marketing and sales information. With high-quality customer support and a comprehensive data pipeline, Improvado simplifies the process of connecting Zendesk to Domo, allowing businesses to focus on analyzing their data and making informed decisions. To learn more about Improvado's capabilities or to discuss your specific needs, book a call with one of their experts today.

Reliable insights with Improvado

Trusted by the leading data-driven companies, Improvado is an advanced marketing analytics providing businesses with fully automated no-code data pipelines: from data to insights.

  • Reliable data pipeline — automatically get analysis-ready data from hundreds of marketing platforms.
  • Any BI platform — clean and consistent dashboards in Looker Studio, Tableau, and PowerBI.
  • Compliance – HIPAA, GDPR, CCPA, and SOC2 certified, Improvado covers your data pipeline with Enterprise-grade SLA.
  • Best in class Customer Success – dedicated CSMs and Professional Services to build custom data connectors and modify dashboards.
Improvado helps ASUS streamline global marketing reporting.
Illy employs Improvado to unify marketing data from 140 regional branches.
Activision relies fully on Improvado for its marketing dashboard.

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