Customer Success
Account Management (CSM)

Project Coordinator (Professional Services)

Latam / Canada / Israel / Europe
Full-Time Contract

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.


  • Provide support to Engagement Leaders by managing emails, scheduling meetings, and coordinating project activities.
  • Control project plans, tasks, and timelines using project management tools like Jira.
  • Communicate with customers on both technical and task levels, ensuring clear understanding and alignment on project requirements and deliverables.
  • Ensure tasks are executed on time and following all project requirements and client expectations.
  • Assist in troubleshooting technical issues and providing guidance to clients as needed.
  • Collaborate with cross-functional teams to drive project success and deliver high-quality solutions to clients.
  • Maintain accurate project documentation and records, including project plans, task assignments, and client communications.


  • Proven experience in project coordination or similar roles, preferably in a technical or software development environment.
  • Strong organizational skills and attention to detail, with the ability to simultaneously manage multiple tasks and priorities.
  • Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal teams.
  • Expert level proficiency and familiarity with project management tools, as well as mastery of Jira.
  • Average SQL knowledge is required.
  • Proficiency in English is essential.

What We Offer

  • Remote-first environment
  • 27 days of PTO per year
  • US holidays and additional days off
  • Extremely fun & open startup environment
  • Professional development reimbursement

Why choose a career at Improvado

Recognized by Forbes as one of the best startup employers

Our culture

High-Velocity Delivery.

We operate in a high-energy, high-velocity environment where speed is married to efficiency. Rapid execution and delivery aren't mere buzzwords but inherent aspects of our work ethic.

A Culture of A-playeers.

Our team is composed strictly of 'A-players' who abide by responsibility and accountability for their actions. We believe in the innate drive of such individuals and don't entertain micromanagement.

Pioneering AI Products.

AI is at the core of our interest and operation, and we are proud to be forging the path in this captivating field. We've built an industry-first AI Agent for enterprises, a functioning technology in production settings.

Our company



Employees in 14 time zones


Integration partners

Our seven key principles

At Improvado, our best work follows seven key principles

Be result-oriented

We focus on outcomes, not routines and clearly define expectations, even when confronted with obstacles.

Be disciplined

We clear our minds and clean our inbox. We only meet when there's agenda, work in sprints, and are on time.

Be open

We are people, not job titles. We are friendly and supportive of each other, and we encourage an atmosphere where everyone feels comfortable and safe.

Be aware

We listen deeply and react positively to maintain respectful communications. We accept mistakes and celebrate wins and achievements.

Be data-drive

We start and finish every process with analytics and data. We formulate hypotheses, prioritize, launch experiments, track progress, and validate wins.

Be contextual

We write down our thoughts, plans, and tasks to keep our minds clear. More importantly, we write things down in context to quickly re-connect with ideas.

Be pyramidal

We organize context following the Minto Pyramid principle. Start with a key idea at the top and continuously extend it with each new layer.