Customer Success
Account Management (CSM)

Tech Lead (Professional Services)

Remote
USA
Full-Time Employee

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

The Professional Services Tech Lead is pivotal in delivering complex SaaS solutions, focusing on building innovative data and attribution models. This role involves supervising and upskilling data analysts and engagement leads, continuously revising approaches, and implementing improvements to enhance service quality and efficiency.

Responsibilities

  • Lead the development and implementation of advanced data modeling and attribution strategies that align with client objectives.
  • Supervise and mentor a team of Professional Services Data Analysts and Engagement Leads, focusing on skill enhancement and professional growth.
  • Actively review and refine existing project delivery methodologies and analytics solutions to drive innovation and improve client satisfaction.
  • Serve as a technical expert in client engagements, providing deep insights and strategic guidance to ensure project success.
  • Meet with customers, define approaches, troubleshoot issues and explain solutions.

Qualifications

  • Minimum of 3 years of experience in a technical leadership role within a SaaS environment, with a proven track record in data engineering and analytics.
  • Expert proficiency in SQL and Python (or another programming language)
  • Strong experience with BI tools such as Tableau, Power BI, or Looker Studio.
  • Comprehensive knowledge of cloud data platforms like Google BigQuery, Snowflake, or AWS.
  • Demonstrated ability to develop and refine Attribution models, Marketing Mix Modeling (MMM), and other analytical frameworks Incrementality.
  • Proficient in ETL processes, knowledge of dbt, kimble modelling, SQL-mech
  • Familiarity with marketing automation and CRM tools such as Marketo, Pardot, Salesforce, or HubSpot.
  • Excellent communication and team coaching skills
  • Strong analytical, problem-solving, and project management skills.  

What We Offer

  • Remote-first environment
  • Competitive compensation
  • Medical, and dental benefits
  • 401K plan
  • Unlimited PTO
  • 13 paid holidays
  • Professional development reimbursement

Why choose a career at Improvado

Recognized by Forbes as one of the best startup employers

Our culture

High-Velocity Delivery.

We operate in a high-energy, high-velocity environment where speed is married to efficiency. Rapid execution and delivery aren't mere buzzwords but inherent aspects of our work ethic.

A Culture of A-playeers.

Our team is composed strictly of 'A-players' who abide by responsibility and accountability for their actions. We believe in the innate drive of such individuals and don't entertain micromanagement.

Pioneering AI Products.

AI is at the core of our interest and operation, and we are proud to be forging the path in this captivating field. We've built an industry-first AI Agent for enterprises, a functioning technology in production settings.

Our company

Funding

$34M

Employees in 14 time zones

150

Integration partners

500+
Our seven key principles

At Improvado, our best work follows seven key principles

1
Be result-oriented

We focus on outcomes, not routines and clearly define expectations, even when confronted with obstacles.

2
Be disciplined

We clear our minds and clean our inbox. We only meet when there's agenda, work in sprints, and are on time.

3
Be open

We are people, not job titles. We are friendly and supportive of each other, and we encourage an atmosphere where everyone feels comfortable and safe.

4
Be aware

We listen deeply and react positively to maintain respectful communications. We accept mistakes and celebrate wins and achievements.

5
Be data-drive

We start and finish every process with analytics and data. We formulate hypotheses, prioritize, launch experiments, track progress, and validate wins.

6
Be contextual

We write down our thoughts, plans, and tasks to keep our minds clear. More importantly, we write things down in context to quickly re-connect with ideas.

7
Be pyramidal

We organize context following the Minto Pyramid principle. Start with a key idea at the top and continuously extend it with each new layer.