Customer Success
Account Management (CSM)

Director of Professional Services

Relocation, LatAm / KZ
Full-time Contract

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

Please note that relocation to Latin American countries is a requirement for this position.

About role

The Director of Professional Services is critical in leading our team to design, develop, and implement sophisticated SaaS solutions, with a strong emphasis on data engineering and advanced analytics. This position demands a robust technical foundation and the ability to translate complex data insights into actionable, client-centered strategies.


  • Strategically drive the development and execution of high-quality, data-centric professional services.  
  • Lead initiatives on advanced data modeling, marketing analytics, and attribution to align with client objectives.  
  • Mentor and manage a team of data professionals, promoting continuous skill enhancement.  
  • Oversee the timely and budget-conscious delivery of projects while maintaining the highest quality and compliance standards.  
  • Build and maintain strong relationships with clients, ensuring their analytics needs are met and expectations are exceeded.


  • 7+ years of experience in leadership roles within the SaaS industry, specifically managing teams specializing in professional services/consulting focusing on data analytics and engineering.  
  • Proficiency in SQL and Python (or another programming language)
  • Solid experience in data modeling and BI tools (Superset, Tableau, Power BI, Looker Studio).  
  • Understanding of and experience with cloud data platforms (Google BigQuery, Snowflake, AWS).  
  • Hands-on experience with Attribution, MMM, and Incrementality models.
  • Proficient with ETL tools and processes, preferably Airflow, to support robust data workflows.  
  • Advanced knowledge of marketing automation and CRM tools (Marketo,  Pardot, Salesforce, Hubspot, Netsuite).  
  • Excellent communication and leadership skills, capable of driving team performance and fostering client relationships.  
  • Exceptional analytical reasoning and problem-solving capabilities.  
  • A track record of innovating in technical project delivery and strategy implementation.

What We Offer

  • Remote-first environment
  • 27 days of PTO per year
  • US holidays and additional days off
  • Extremely fun & open startup environment
  • Professional development reimbursement
  • Relocation assistance (LATAM countries)

Why choose a career at Improvado

Recognized by Forbes as one of the best startup employers

Our culture

High-Velocity Delivery.

We operate in a high-energy, high-velocity environment where speed is married to efficiency. Rapid execution and delivery aren't mere buzzwords but inherent aspects of our work ethic.

A Culture of A-playeers.

Our team is composed strictly of 'A-players' who abide by responsibility and accountability for their actions. We believe in the innate drive of such individuals and don't entertain micromanagement.

Pioneering AI Products.

AI is at the core of our interest and operation, and we are proud to be forging the path in this captivating field. We've built an industry-first AI Agent for enterprises, a functioning technology in production settings.

Our company



Employees in 14 time zones


Integration partners

Our seven key principles

At Improvado, our best work follows seven key principles

Be result-oriented

We focus on outcomes, not routines and clearly define expectations, even when confronted with obstacles.

Be disciplined

We clear our minds and clean our inbox. We only meet when there's agenda, work in sprints, and are on time.

Be open

We are people, not job titles. We are friendly and supportive of each other, and we encourage an atmosphere where everyone feels comfortable and safe.

Be aware

We listen deeply and react positively to maintain respectful communications. We accept mistakes and celebrate wins and achievements.

Be data-drive

We start and finish every process with analytics and data. We formulate hypotheses, prioritize, launch experiments, track progress, and validate wins.

Be contextual

We write down our thoughts, plans, and tasks to keep our minds clear. More importantly, we write things down in context to quickly re-connect with ideas.

Be pyramidal

We organize context following the Minto Pyramid principle. Start with a key idea at the top and continuously extend it with each new layer.