Customer Success
Account Management (CSM)

CS Analyst / Integration Specialist

Remote
LatAm/ Canada/Europe
Full-Time contract

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

About the role

We're looking for an Analyst / Integration Specialist to join the Improvado Team. It's an interesting role between a Business Analyst and Data Analyst with a focus on researching different marketing APIs, writing technical reqs, and working with ETL/ELT pipelines.

Responsibilities

  • Deep diving into the customer's business, their marketing tools, data structure, DWHs, etc
  • Researching and testing 3rd-party marketing APIs
  • Custom cases Implementation (SQL)
  • Being an expert in terms of building ETL/ELT pipelines behind Improvado's customers
  • Learning the Improvado product and contributing to its improvement
  • Routine tasks automation and optimization
  • Requirements gathering and writing specs for new data integrations

Requirements

  • 3+ years of experience working as an Integration Specialist, API Analyst, Data Analyst, Web Analyst, Business Analyst, QA Engineer, Technical Support Engineer (L2+), or similar roles requiring knowledge of API/Postman/Swagger/SoapUI
  • Good SQL skills (you can write JOINs; bonus points if you're familiar with window functions, VIEW, regular expressions, etc.)
  • Experience in working with 3rd-party APIs (REST/SOAP): querying, testing, documenting, etc.

Nice to have

  • Knowledge of Marketing Analytics
  • You have worked in a consulting-like organization or digital marketing agency
  • Excellent knowledge of ETL/ELT Concepts
  • Python coding/reading skills
  • Ability to write queries through Postman/SoapUI/Swagger

Why Improvado

  • Remote-first environment
  • 27 days of PTO per year
  • US holidays and additional days off
  • Extremely fun & open startup environment
  • Professional development reimbursement
  • Relocation assistance (LATAM countries)

Why choose a career at Improvado

Recognized by Forbes as one of the best startup employers

Our culture

High-Velocity Delivery.

We operate in a high-energy, high-velocity environment where speed is married to efficiency. Rapid execution and delivery aren't mere buzzwords but inherent aspects of our work ethic.

A Culture of A-playeers.

Our team is composed strictly of 'A-players' who abide by responsibility and accountability for their actions. We believe in the innate drive of such individuals and don't entertain micromanagement.

Pioneering AI Products.

AI is at the core of our interest and operation, and we are proud to be forging the path in this captivating field. We've built an industry-first AI Agent for enterprises, a functioning technology in production settings.

Our company

Funding

$34M

Employees in 14 time zones

150

Integration partners

500+
Our seven key principles

At Improvado, our best work follows seven key principles

1
Be result-oriented

We focus on outcomes, not routines and clearly define expectations, even when confronted with obstacles.

2
Be disciplined

We clear our minds and clean our inbox. We only meet when there's agenda, work in sprints, and are on time.

3
Be open

We are people, not job titles. We are friendly and supportive of each other, and we encourage an atmosphere where everyone feels comfortable and safe.

4
Be aware

We listen deeply and react positively to maintain respectful communications. We accept mistakes and celebrate wins and achievements.

5
Be data-drive

We start and finish every process with analytics and data. We formulate hypotheses, prioritize, launch experiments, track progress, and validate wins.

6
Be contextual

We write down our thoughts, plans, and tasks to keep our minds clear. More importantly, we write things down in context to quickly re-connect with ideas.

7
Be pyramidal

We organize context following the Minto Pyramid principle. Start with a key idea at the top and continuously extend it with each new layer.