Customer Success
Account Management (CSM)

Customer Success Manager

Relocation, LatAm / KZ
Full-time Employee

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.


We are looking for a Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. We are looking for a high-energy hustler who knows what it takes to keep our customers happy and our churn low.

Key responsibilities include:

  • Customers are your #1 priority, and you’ll do whatever it takes to support them
  • Learning our product inside and out to be able to solve questions quickly
  • Onboard new clients with different use cases and ensure a successful transition to our product
  • Track all tasks meticulously to make sure they are completed with in a reasonable time period.
  • You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
  • Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
  • Work with sales engineers to synthesize data and translate complex ideas for development team

About You:

  • Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product
  • Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
  • Outstanding communication, collaboration, and curiosity skills
  • Strong analytical skillset - we're a data driven company
  • Startup environment mentality
  • Bonus points if you are a SQL or Tableau(or any other BI) wizard and familiar with the martech/adtech space

What We Offer:

  • Remote-first environment
  • Strong product/market fit: marketing data product for US-based enterprises
  • 27 days of PTO per year
  • US holidays and additional days off
  • Extremely fun & open startup environment
  • Professional development reimbursement
  • Chance to get the company's stock options in the future

Why choose a career at Improvado

Recognized by Forbes as one of the best startup employers

Our culture

High-Velocity Delivery.

We operate in a high-energy, high-velocity environment where speed is married to efficiency. Rapid execution and delivery aren't mere buzzwords but inherent aspects of our work ethic.

A Culture of A-playeers.

Our team is composed strictly of 'A-players' who abide by responsibility and accountability for their actions. We believe in the innate drive of such individuals and don't entertain micromanagement.

Pioneering AI Products.

AI is at the core of our interest and operation, and we are proud to be forging the path in this captivating field. We've built an industry-first AI Agent for enterprises, a functioning technology in production settings.

Our company



Employees in 14 time zones


Integration partners

Our seven key principles

At Improvado, our best work follows seven key principles

Be result-oriented

We focus on outcomes, not routines and clearly define expectations, even when confronted with obstacles.

Be disciplined

We clear our minds and clean our inbox. We only meet when there's agenda, work in sprints, and are on time.

Be open

We are people, not job titles. We are friendly and supportive of each other, and we encourage an atmosphere where everyone feels comfortable and safe.

Be aware

We listen deeply and react positively to maintain respectful communications. We accept mistakes and celebrate wins and achievements.

Be data-drive

We start and finish every process with analytics and data. We formulate hypotheses, prioritize, launch experiments, track progress, and validate wins.

Be contextual

We write down our thoughts, plans, and tasks to keep our minds clear. More importantly, we write things down in context to quickly re-connect with ideas.

Be pyramidal

We organize context following the Minto Pyramid principle. Start with a key idea at the top and continuously extend it with each new layer.