MuleSoft vs. Informatica vs. Improvado

Improvado streamlines data from 300+ marketing data sources. Such a range of data sources allows for in-depth cross-channel marketing analytics. With data from different channels on a single dashboard, you can build detailed marketing reports and track metrics like ROAS, CPL, CPA, ROMI, ROI, and many other custom indicators. Users get a single source of truth for all their marketing channels, along with a holistic view of their prospects’ devices, age, gender, preferred channels, and more.

MuleSoft provides connectors for over 350 data sources, including databases, network services, SaaS platforms, protocol, and storage resources. The platform also allows developers to create custom sources via the Mule SDK.

Informatica allows its users to connect to data warehouses, enterprise applications, messaging systems, etc., both in the cloud and on-premises, through over 100 native Informatica cloud and PowerExchange connectors. The platform also allows developers to build custom connectors using the Informatica Connector Toolkit.

Improvado’s data dictionary provides a complete overview of all marketing reports across different providers. The dictionary describes metrics, properties, dimensions, and more. Besides, Improvado provides an extensive library of dashboards and explains how to adjust them for your exact use case. If users can’t find the required information in Improvado’s documentation, they always have a dedicated support manager who will answer all their questions. Finally, companies that don’t have enough resources for adjusting dashboards and dealing with data operations can use Improvados’ Professional Services package to augment their in-house team with experienced offsite marketing experts.

MuleSoft’s customers can get support by submitting tickets through the website’s portal, visiting the user community, emailing the customer support team, or using the phone number on the website. The platform provides training materials and comprehensive documentation as well.

Informatica offers three tiers of support. But for all customers, support is accessible via ticket, email, telephone, and the Informatica Network. Informatica’s Basic Success customers can only get support during business hours. Premium Success customers can get access to 24/7 support for priority 1 cases only. Signature Success customers benefit from 24/7 support for all cases. Informatica also has a comprehensive knowledge base and community forum. Furthermore, the platform offers training to its users via its Informatica University.