Customer Success
TCS

Junior Technical Support Engineer

Apply now
remote
Mexico City, Mexico / Bogota / Brasilia / Buenos Aires / Lima / Santiago / Uruguay
Full-Time Contract

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

What you will do

You will help our users (marketers) fix data discrepancies. For example, investigate why there are fewer Reddit conversions in extracted data than seen through the Reddit ads platform UI. You might need to check all pipelines from the data source to the final SQL transformation to resolve the issue.

Responsibilities
  • Communicate with customers via Helpdesk (Jira) or video calls (Google Meet)
  • Identify, research, and escalate customer problems to the appropriate team
  • Solve various technical data-related issues using SQL, Kibana, etc.
  • Document regular cases
  • Work cross-functionally with the Customer Success, Product, Analytics, and Engineering Teams
  • Be an expert on Improvado products for our customers
Requirements
  • 1+ year of experience as a Technical Support Engineer or in a similar role
  • Experience with SQL, including an understanding of select queries, filtering, and aggregate queries
  • Basic understanding of the Linux terminal
  • Advanced or fluent English
  • Customer-oriented mindset ready to support clients in various cases
Nice to have
  • Basic digital marketing knowledge (analytics tools, metrics, etc.)
  • Experience with APIs (e.g., Facebook, Instagram, Twitter, Reddit) and Postman
  • Experience with SQL window functions, update, insert, delete operations in Postgres or Clickhouse
  • Experience with cloud providers (GCP, AWS, Azure)
What We Offer
  • Remote-first environment
  • Strong product/market fit: marketing data product for US-based enterprises
  • 27 days of PTO per year
  • US holidays and additional days off
  • Extremely fun & open startup environment
  • Professional development reimbursement

‍

Apply

Why choose a career at Improvado

SEE open POSITIONS

Recognized by Forbes as one of the best startup employers

Our culture

High-velocity delivery  

We operate in a high-energy, high-velocity environment where speed is married to efficiency. Rapid execution and delivery aren't mere buzzwords but inherent aspects of our work ethic.

A aulture of A-players  

Our team is composed strictly of 'A-players' who abide by responsibility and accountability for their actions. We believe in the innate drive of such individuals and don't entertain micromanagement.

Pioneering AI products

AI is at the core of our interest and operation, and we are proud to be forging the path in this captivating field. We've built an industry-first AI Agent for enterprises, a functioning technology in production settings.

Our company

Funding

$34M

Employees in 14 time zones

150

Integration partners

500+
Our seven key principles

At Improvado, our best work follows seven key principles

1
Be result-oriented

We focus on outcomes, not routines and clearly define expectations, even when confronted with obstacles.

2
Be disciplined

We clear our minds and clean our inbox. We only meet when there's agenda, work in sprints, and are on time.

3
Be open

We are people, not job titles. We are friendly and supportive of each other, and we encourage an atmosphere where everyone feels comfortable and safe.

4
Be aware

We listen deeply and react positively to maintain respectful communications. We accept mistakes and celebrate wins and achievements.

5
Be data-drive

We start and finish every process with analytics and data. We formulate hypotheses, prioritize, launch experiments, track progress, and validate wins.

6
Be contextual

We write down our thoughts, plans, and tasks to keep our minds clear. More importantly, we write things down in context to quickly re-connect with ideas.

7
Be pyramidal

We organize context following the Minto Pyramid principle. Start with a key idea at the top and continuously extend it with each new layer.

San Diego | Headquarters

3919 30th St, San Diego, CA 92104

-
San Francisco

2800 Leavenworth St, Suite 250, San Francisco, CA 94133

-
© 2023 Improvado Inc. All Rights Reserved.
improvadoTerms of useService agreementPrivacy Policy